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Skills

  • Regulatory compliance
  • Team management
  • Advanced diagnosis using scan tools and software
  • First Aid/CPR
  • Process improvement
  • Collaboration with automotive engineers
  • High throughput in vehicle servicing
  • Communications
  • Problem resolution
  • Electrical failure expertise

Work Experiences

  • Oversaw and mentored 8 team members, as well as facilitated daily service operations to drive business growth.
  • Achieved customer satisfaction scores of 85% or higher.
  • Inspected vehicles and used my market and industry knowledge to help dealers, private clients, and volume resellers make strategic automotive purchases.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Authored a technical guide on diagnosing complex brake system issues, distributed to 4 workshops, improving shop-level diagnostics by 24%.
  • Collaborated directly with brake component suppliers to negotiate better terms, saving the business $10 annually on parts costs.
  • Oversaw the delivery of system project by process team, which resulted in category.
  • Delegated and supervised vehicle bodywork for restoration and remediation to a body team.
  • Authored a technical guide on diagnosing brake system issues.
  • Repaired brake, exhaust, electrical, and other systems for domestic automotive brands.

Summaries

  • Consistently achieved customer satisfaction rates of 40% or higher by providing timely, reliable, and trustworthy brake system repairs.
  • Collaborated with commercial fleet owners.
  • Awarded Innovation Award for exceptional customer service and brake repair turnaround times, maintaining defect rates under 27%.
  • Collaborated with commercial fleet owners to redesign brake maintenance protocols, resulting in a 53% decrease in unscheduled repairs.
  • Master Automotive Technician with a track record of solving problems, performing maintenance, and improving vehicle performance.
  • Strengths in stakeholder engagement and workflow optimization backed up by Miscellaneous training.
  • Experienced Automotive Technician with 3+ years of experience in vehicle restoration, diagnostics, and interior detailing.
  • Brake Technician is a multi-talented Brake Technician who is consistently rewarded for planning and operational improvements.
  • Clear understanding of team leadership and process improvement as well as team leadership training.
  • Cut down brake fluid flush times by 33% %.

Accomplishments

  • Managed brake system repairs on fleet vehicles, reducing the company's overall vehicle downtime by 67%.
  • Delivered comprehensive training to 2 new hires, accelerating their proficiency in base and complex brake repairs.
  • Contributed to a 58% increase in workshop efficiency by streamlining brake inspection and repair processes.
  • Coordinated with internal teams to troubleshoot and resolve complex brake issues, reducing repeat repairs by 35%.
  • Identified and resolved recurring brake fluid leak issues, reducing repeat customer visits by 83%.
  • Led brake system quality control checks post-repair, improving overall customer vehicle safety by 56%.
  • Minimized company liability by ensuring all brake repairs adhered to state and federal compliance regulations, enhancing audit results.
  • Enhanced brake system performance diagnostics through the application of Six Sigma and advanced testing methodologies.
  • Leveraged hydraulic pressure testing equipment to diagnose system issues, resulting in a 73% higher first-time-fix rate.
  • Documented and resolved category which led to program.

Affiliations

  • Automotive Fleet Maintenance Association Member
  • Jaycees
  • International Automotive Technicians Network (iATN)
  • Society of Automotive Engineers (SAE) Member
  • Freemason
  • Automotive Service Excellence (ASE) in Brakes – 2016
  • National Auto Body Council (NABC) Volunteer
  • Commercial Fleet Brake Technicians Association Membership
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • ASE L4 Advanced Driver Assistance Systems (ADAS) Certification
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Certified Automotive Fleet Manager (CAFM) with specialization in brake service
  • Automotive Service Excellence (ASE) Certification in Brakes (A5)
  • ASE Master Technician Certification
  • EPA Section 609 Certification for Motor Vehicle Air Conditioning
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe

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