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Skills

  • Complaint resolution
  • Forecasting Market Trends in Hospitality
  • Operations management
  • Negotiation
  • Staff training and development
  • Contract Finalization and Legal Compliance
  • Compliance with food safety regulations
  • Business analysis
  • Team leadership and development
  • Corporate event expertise

Work Experiences

  • Achieved a 62% reduction in waste.
  • Achieved 31% growth in sales.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Achieved annual savings of $4.
  • Achieved a 74% improvement in service efficiency.
  • Achieved a 50% rise in lead-to-client conversion.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Achieved a 44% improvement in team performance.
  • Accommodated up to 11 guests per day.

Summaries

  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Senior Catering Sales Manager is a multi-talented Senior Catering Sales Manager who is consistently rewarded for planning and operational improvements.
  • Quick problem solver who can come up with quick and effective solutions to a wide range of problems.
  • Senior Catering Sales Manager well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Clear understanding of vendor management and quality assurance as well as performance reporting training.
  • In the Food and Beverage industry, diligent Senior Catering Sales Manager is successful at establishing client relationships and directing cross-functional teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Senior Catering Sales Manager.
  • Commended for cutting operating costs by 9% and supervising 18 employees, including sourcing, interviewing, and hiring.

Accomplishments

  • Collaborated with executive leadership to craft business development plans, boosting catering revenue by 57% in 2018.
  • Developed a cutting-edge lead classification system that improved lead follow-up time by 42%, directly influencing client bookings.
  • Expanded team capabilities by creating mentorship programs, increasing employee retention by 38% while enhancing service quality.
  • Implemented a tiered pricing structure that increased revenue by 74%, aligning service offerings with consumer expectations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced new technological solutions, such as Workday, resulting in 74% improvement in scheduling efficiency and on-time event delivery.
  • Collaborated with marketing to launch catering service promotions, resulting in 25% increase in outbound lead generation within process.
  • Secured 50% growth in revenue through cross-promotional partnerships with local venues and corporate clients.
  • Reduced event execution costs by negotiating with vendors, saving 14 in operational expenses per event.
  • Opened new business channels in Portland, growing the company’s regional market share by 60% in under 3 months.

Affiliations

  • National Conference Center (NCC) Professional Network
  • Event Leadership Institute (ELI)
  • Global Business Travel Association (GBTA)
  • Association for Supply Chain Management (APICS)
  • Society of Incentive Travel Excellence (SITE)
  • National Restaurant Association (NRA)
  • Jaycees
  • International Special Events Society (ISES)
  • American Society of Association Executives (ASAE)
  • Certified Food and Beverage Executive (CFBE) - ITIL

Certifications

  • Certified Meeting Professional (CMP) - category, 2017
  • Venue Management Certification - standard
  • Salesforce
  • Certified Special Events Professional (CSEP) - standard
  • Social Media for Event Planners Certification - category
  • Advanced Skills for Corporate Catering and Event Planning - Power BI
  • Certified Public Accountant
  • Certified Hospitality Sales Professional (CHSP) - metric
  • Certified Hospitality Digital Marketer (CHDM) - initiative
  • Apple Certified Associate (ACA)

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