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Skills

  • Incident prioritization
  • Crisis communication
  • Law enforcement support
  • Conflict resolution
  • Dispatch system downtime reduction
  • Emergency call dispatch
  • Legal Documentation Compliance
  • Fast decision-making under pressure
  • Crisis management
  • Situational awareness

Work Experiences

  • Adopted a predictive modeling approach.
  • Had an excellent attendance record and was always on time for work.
  • Answered 7 calls per the past year to help customers with their questions and concerns.
  • Collaborated with healthcare teams during medical emergencies.
  • Collaborated with cross-functional emergency teams.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with healthcare teams during multiple medical emergencies, ensuring the proper guidance and dispatch of paramedics, leading to a 85% improvement in patient outcomes.
  • Coordinated efforts for Raleigh.
  • Increased productivity by ensuring prompt emergency response with no delays in service delivery.
  • Addressed public disturbances.

Summaries

  • Emergency Operator is a multi-talented Emergency Operator who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Extensive team leadership and procedure protocol training.
  • Boosted emergency dispatch efficiency by 77%.
  • Client relations geography and streets are familiar to me.
  • Experienced in managing emotions and remaining calm under pressure.
  • Conducted thorough equipment stress-testing.
  • Collaborated with internal and external teams.
  • Adaptable Emergency Operator with the ability to handle multiple ongoing emergency requests, efficiently resolving high-stress situations with a focus on customer service.
  • Assisted first responders in saving lives.

Accomplishments

  • Collaborated with police, fire, and medical teams in Portland to develop cross-agency emergency response protocols.
  • Resolved product issue through consumer testing.
  • Received commendation from supervisors for flawlessly handling high-stakes calls during framework in 2015.
  • Executed timely coordination with allied emergency services to handle multi-agency responses effectively, improving collaboration by 31%.
  • Utilized advanced dispatch software (Tableau) to ensure optimal routing of emergency vehicles during peak hours.
  • Handled an average of 7 emergency and non-emergency calls daily, maintaining composure and multitasking in a high-pressure environment.
  • Supported 16 investigators by providing detailed call logs and situational insights for ongoing investigations.
  • De-escalated multiple emergency calls, actively preventing potential harm and reducing total dispatched units by 80% in 2023.
  • Streamlined the post-call data entry process in Adobe Creative Suite, improving data accuracy and reducing administrative workload by 52%.
  • Prepared detailed shift handover reports that summarized call activity and actions taken for seamless transition between teams.

Affiliations

  • American Red Cross Volunteer Program
  • Society of Women Engineers
  • Telecommunicator Emergency Response Taskforce (TERT)
  • Society of Human Resource Management
  • International Association of Emergency Managers (IAEM)
  • National Emergency Number Association (NENA)
  • Member of the Center for Infrastructure Protection and Homeland Security
  • International Council of Nurses
  • Emergency Telecommunicator Certification (ETC)
  • American Marketing Association

Certifications

  • Emergency Number Professional (ENP) Certification – process
  • Incident Command System (ICS) Training – FEMA
  • Emergency Medical Dispatcher (EMD) Certification – category
  • Certified Tactical Dispatcher – standard
  • Certified Public Accountant (CPA)
  • Public Safety Communications Instructor – category
  • CPR/AED Emergency Medical Responder (EMR) – category
  • First Aid/CPR/AED Instructor Certification – procedure
  • Basic Telecommunicator Training – program
  • Advanced 911 Operator Certification – Massachusetts

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