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Skills

  • Project lifecycle management
  • Sage 50 US
  • Writing reports
  • Payroll and budgeting
  • 6 WPM typing speed
  • Travel planning
  • Vendor relationship management
  • Administrative support
  • Office management
  • Document conversion

Work Experiences

  • Wrote business documents such as system, method, and framework that were clear and professional.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Used cross-functional collaboration and data analysis to quickly resolve method issues, effectively reducing customer complaints by 8%.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Provided program software support and training to the entire office, including troubleshooting and optimization.
  • Created a new data management system that reduced data retrieval time by 13%.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 16 years of service.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Offering 7 years of experience in customer relations management.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Manages multiple projects at the same time with a high level of accuracy.
  • When it comes to supporting daily activities as well as spearheaded to improve the program, I'm a productive team player.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Stakeholder engagement and workflow optimization are examples of areas of expertise.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.

Accomplishments

  • Implemented network infrastructure upgrades across 12 sites, improving system reliability and reducing outages by 24%.
  • Directed a cross-functional team of 3 to complete a network overhaul reducing latency by 64%.
  • Led development of an internal data analytics platform, empowering engineering to increase data processing efficiency by 61%.
  • Delivered critical server migration transferring over 15 terabytes of data, ensuring zero service disruptions.
  • Led the evaluation and migration of QuickBooks, reducing server infrastructure costs by 26% and saving $3 annually.
  • Successfully led 9 software rollouts across 6 regions, maintaining 22% completion within time and budget constraints.
  • Co-led implementation of HubSpot, reducing end user complaints by 29% related to system downtimes.
  • Monitored and optimized cloud environments to reduce energy consumption by 51%, supporting green IT initiatives.
  • Secured $3 in savings by optimizing vendor contract agreements through strategic negotiations and long-term planning.
  • Achieved ITIL to optimize cloud integration practices, enabling resource savings up to 46%.

Affiliations

  • American Medical Informatics Association
  • Computer Sciences Corporation Alumni Network
  • Lions Club
  • Jaycees
  • Executive Council for CIOs and CTOs
  • Agile Alliance
  • Association for Computing Machinery (ACM)
  • SANS Institute Alumni Network
  • Association of Enterprise Architects (AEA)
  • American Society of Safety Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • Foundation Certificate in DevOps — Ironclad Systems
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified Public Accountant (CPA)
  • Certified Ethical Hacker (CEH) - 2019
  • ServSafe
  • Certified Information Technology Manager (CITM)
  • CompTIA Network+
  • First Aid/CPR Certified
  • Six Sigma Green Belt Certified 2019

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