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Skills

  • Communications
  • Food preparation
  • Team management
  • Data entry
  • Conflict resolution
  • Discount negotiation
  • Business operations
  • Interpersonal and written communication
  • Clerical support
  • Package tracking

Work Experiences

  • Achieved a 83% reduction in card-present fraud cases.
  • Answered an average of 17 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved results over the past year.
  • Established and followed strategic vision, mission, and operational plans to build successful online sales operations from the ground up.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Double-checked the data's accuracy and integrity.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved reduction within the past year.
  • Articulated complex payment solutions.

Summaries

  • Achieved a 83% retention rate.
  • Customer-focused Sales Representative with 11 years of experience solving problems for clients.
  • Achieved operational improvements of up to 83%.
  • Achieved improvements through automation and workflow enhancements.
  • Knowledgable in a variety of design and testing methodologies.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Motivated Merchant Service Consultant with experience managing large-scale projects, including budgeting and administration.
  • Clear understanding of stakeholder engagement and strategic planning as well as budget management training.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.

Accomplishments

  • Documented
  • Collaborated with cross-functional teams to optimize merchant onboarding processes, reducing turnaround time by 57%.
  • Designed data auditing processes that flagged and resolved 18 critical payment errors, recovering 17 amount in lost revenue.
  • Guided
  • Prepared
  • Monitored
  • Created
  • Built strong client relationships with Miscellaneous merchants, providing ongoing consultation and up-selling services that increased account value by 15%.
  • Solved
  • Established

Affiliations

  • eCommerce Professionals Association
  • Society for Worldwide Interbank Financial Telecommunication (SWIFT)
  • Society of Women Engineers
  • American Bankers Association (ABA)
  • Electronic Transactions Association (ETA)
  • Jaycees
  • American Marketing Association
  • International Council of Nurses
  • Payments Innovation Alliance
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced PCI DSS Implementation Certification
  • Certified Financial Services Security Professional (CFSSP)
  • Salesforce
  • Certified Customer Success Manager (CCSM)
  • MasterCard MAAP Certification
  • Blockchain and Financial Technologies Professional Certificate
  • Certified Payments Professional (CPP) by Electronic Transactions Association (ETA)
  • Certified E-commerce Specialist (CES)
  • Certified Treasury Professional (CTP)

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