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Skills

  • Dinner service planning
  • Strong verbal communication
  • Interpersonal and written communication
  • HydraFacials
  • Problem resolution
  • Customer service excellence
  • Shoot arrangements
  • Props understanding
  • Framework equipment
  • Public health codes knowledge

Work Experiences

  • Educated new employees on the various spa services available.
  • Performed 7 facials, chemical peels, and waxing procedures every week.
  • Recommended appropriate therapy based on the client's current health.
  • Advised
  • Had planned ahead.
  • Provided facial services that included anti-oxidant, acne, and microdermabrasion.
  • Performed administrative duties such as inventory checks, charting, and consultations.
  • All incoming guests received ice water and iced tea as refreshments.
  • Stocked the treatment rooms with all of the necessary supplies.
  • Established

Summaries

  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Interested in working in a day or medical spa.
  • Service-driven
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Salon Receptionist who can work in a fast-paced environment and manage a high volume of phone calls and front-desk reception tasks without missing a beat.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Over 9 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Dependable
  • Professional with over 6 years of experience in project management and process improvement initiatives across the enterprise.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Documented and resolved standard which led to category.
  • Developed customized skincare routines, reducing post-treatment complications by 75% within 7 follow-up sessions.
  • Negotiated vendor pricing, successfully reducing supply costs by 59% while maintaining high-quality inventory.
  • Led social media strategy to boost engagement, growing online appointments by 9% over 6 months.
  • Optimized the spa's skincare product shelving and merchandising, increasing sales conversion by 29% within three years.
  • Effectively managed client bookings and treatment schedules, increasing overall spa occupancy by 64% during peak seasons.
  • Executed flawless eyebrow tinting services for 3 clients, leading to a 51% rise in add-on service purchases.
  • Increased sales 3% over 18 months.
  • Trained coworkers on advanced skin analysis techniques, improving team proficiency and client service quality by 51%.
  • Consulted with clients to assess skin conditions and customized regimens, resulting in a 18% retention rate for returning clients.

Affiliations

  • Rotary International
  • Georgia State Board of Cosmetology and Barbers category
  • American Electrology Association (AEA)
  • Cosmetic Executive Women (CEW)
  • Global Education Network for Estheticians (GENE)
  • Advanced Skin Care Educators Group
  • American Acne and Rosacea Society (AARS)
  • International Society of Professional Skincare Specialists
  • Association for Computing Machinery
  • Association of Skincare Professionals (ASCP)

Certifications

  • Microblading Certification issued by framework
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Sugaring Hair Removal Certification accredited by process
  • Certified Wax Specialist title granted by framework
  • Body Contouring Specialist designation from method
  • Licensed Esthetic Instructor accredited by metric
  • Microneedling Certification issued by initiative

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