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Skills

  • Maintaining store appearance
  • Cash report creation
  • Drawer management
  • Coupons and gift cards
  • Cash register operations and troubleshooting
  • Product restocking
  • Order taking
  • Cash handling and reconciliation accuracy
  • Product upselling
  • Bagging and packaging

Work Experiences

  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Collected and acted upon customer feedback to design new staff training modules, improving employee performance efficiency by 73% within 2018.
  • Collaborated with local publishers and authors to organize book launches, contributing to 65% increase in store attendance.
  • Created an online reservation system.
  • Achieved a 50% boost in sales in that category.
  • Addressed a key demographic need.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Contributed to a 57% rise in impulse purchases.
  • Contributed to 18% increase in store attendance.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.

Summaries

  • Customer service and process POS software training.
  • Flexible with changing business needs and trained in metric and initiative areas.
  • Friendly cashier with over 17 years in the retail industry.
  • Clear understanding of risk assessment and process improvement as well as cross-functional collaboration training.
  • Within Miscellaneous, senior Bookstore Clerk and outstanding performer in risk assessment and client relations.
  • Strengths in stakeholder engagement and cross-functional collaboration backed up by Miscellaneous training.
  • Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses.
  • Dedicated cashier and server in method establishment with 4 years of experience.
  • Bookstore Clerk is precise, with a strong understanding of SAP sales and excellent math skills.
  • Good listening skills combined with a detail-oriented and attentive nature.

Accomplishments

  • Executed special events, such as holiday sales and author meet-and-greets, contributing to positive media coverage and an increase in revenue of $17.
  • Facilitated training for junior bookstore clerks, contributing to a 48% reduction in register errors and inventory discrepancies.
  • Proficiently handled multiple customer inquiries during high-traffic hours, ensuring a first-class shopping experience and resolving issues within several months.
  • Reduced discrepancies in daily inventory counts by 75% through the use of an automated stock tracking system.
  • Consulted with customers to provide tailored recommendations, leading to 84% increase in repeat customers.
  • Maintained cleanliness and organization of the store's public areas, ensuring compliance with company standards and receiving a category in customer satisfaction surveys.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Helped to reduce waste by 71% through efficient inventory management and recycling unused promotional materials.
  • Resolved product issue through consumer testing.
  • Assisted in planning the store's annual inventory check, reducing stock shrinkage by 40% in 2017.

Affiliations

  • Event Planning Association (EPA)
  • Jaycees
  • Independent Book Publishers Association (IBPA)
  • International Literacy Association (ILA)
  • Retail Store Operations Advisory Group (RSOAG)
  • Local Small Business Retail Association
  • Toastmasters
  • Project Management Institute
  • American Marketing Association
  • Association for Computing Machinery

Certifications

  • Certified Retail Inventory Specialist by Harbor & Co.
  • Certification in Retail Operations & Merchandising - program
  • Introduction to Book and Publishing Industry Analytics
  • Certificate in Inventory Control and Stock Management
  • Bookstore Safety Training Certification
  • Certified Customer Service Professional (CCSP)
  • National Association of Retail Buyers (NARB) Certified Retail Buyer
  • Introduction to Rare and Antiquarian Books Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe

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