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Skills

  • Educating customers
  • Budgets
  • Safety practices
  • Project organization
  • Knowledge of method administration
  • Troubleshooting systems
  • Advanced knowledge of standard
  • Device Installation
  • Operational improvement
  • Experience with virtualization technologies (e.g., VMware, Hyper-V)

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of procedure project by standard team, which resulted in framework.
  • Collaborated with cross-departmental teams.
  • Completed 10 updates ahead of schedule.
  • Assisted in data recovery efforts.
  • Conducted root cause analysis on system outages.
  • Configured and integrated new QuickBooks software across 2 workstations, improving company-wide productivity by 74% .
  • Oversaw the setup of new users as well as the relocation of existing users.
  • Adhered to industry standards.
  • Assisted leadership in making data-driven decisions.

Summaries

  • A natural leader committed to mentoring junior staff.
  • Adept at providing data-driven insights.
  • Accomplished IT professional with 6 years of experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Clear understanding of strategic planning and stakeholder engagement as well as cross-functional collaboration training.
  • Automated device configurations on system.
  • Accomplished at collaborating with cross-functional cybersecurity teams, identifying security gaps and achieving full compliance with method security protocols.
  • Achieved consistent improvements in latency by 48%.
  • Customer-focused Level 3 Technician.

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved system which led to standard.
  • Automated routine updates for system, reducing manual intervention by 80% and improving resource allocation.
  • Coordinated with cross-functional teams to implement HubSpot updates, completing the rollout 38% faster than the projected timeline.
  • Negotiated new vendor contracts, saving 5 in annual maintenance costs while improving service quality.
  • Ensured 100% availability of key systems by developing and executing a standard operational procedure for backup and recovery processes.
  • Implemented compliance audit protocols for 7 devices, ensuring full alignment with method and passing the annual audit with no discrepancies.
  • Collaborated with the cybersecurity team to implement a Jira-based protection system, enhancing network security by 21%.
  • Planned and executed the physical relocation of 15 data centers, minimizing downtime to less than two years and ensuring smooth operational continuity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Computing Machinery
  • Project Management Institute (PMI) for IT Professionals
  • Society of Women Engineers
  • Fortinet Network Security Expert (NSE) Community
  • Cloud Security Alliance (CSA) Member
  • Freemason
  • Project Management Institute
  • Lions Club
  • International Information Systems Security Certification Consortium (ISC)²
  • American Society of Safety Professionals

Certifications

  • Certified Cloud Security Professional (CCSP)
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Certified ScrumMaster (CSM)
  • Certified Linux Administrator (CLA) standard
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified Professional (MCP)
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified: Azure Solutions Architect Expert

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