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Skills

  • Supervision
  • Disaster Recovery Planning
  • Communications
  • Team building
  • Regulatory compliance
  • Budget management for IT operations
  • Business operations
  • Safety practices
  • Ability to Handle Confidential Information
  • Compliance with industry regulations and standards

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • New devices and system components were installed and configured by me.
  • Authored troubleshooting documentation for complex issues.
  • Achieved reduction over several months.
  • Applied corrective actions.
  • Conducted a thorough analysis.
  • Read blueprints and schematics to properly place equipment.
  • Assisted leadership in making data-driven decisions.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Collaborated with vendors and stakeholders to ensure timely delivery of critical hardware, contributing to project completion one year% ahead of schedule.

Summaries

  • Consistently reduced latency by 48%.
  • Confident in establishing compliance-focused IT environments, an essential member in securing Lean for IT systems adhering to industry regulations.
  • Achieved consistent improvements in latency by 48%.
  • Accomplished IT professional with 10 years of experience as a Level 3 Technician, specializing in server deployment and ensuring zero post-deployment issues in 2 server installations.
  • Automated device configurations on system.
  • Adept at providing data-driven insights.
  • Adept at providing data-driven insights through advanced reporting, aiding organizational decisions that improve IT service delivery and overall operational efficiency.
  • Cut customer issue resolution times by 80% hours.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent planning and communication abilities.

Accomplishments

  • Coordinated with cross-functional teams to implement HubSpot updates, completing the rollout 38% faster than the projected timeline.
  • Reduced system installation time by 54% through the automation of manual configuration processes using method.
  • Handled escalations from L2 engineers, resolving 14 high-priority issues within SLAs with a 79% satisfaction rate from stakeholders.
  • Configured and integrated new Salesforce software across 7 workstations, increasing company-wide productivity by 62%.
  • Resolved process network issues for 16 clients, ensuring consistent service delivery and lowering breach incidents by 35%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a migration project of 7 workstations from legacy systems to program, improving operational speed by 84%.
  • Resolved product issue through consumer testing.
  • Streamlined the configuration process for 13 devices, reducing rollout time by 37%.
  • Developed and delivered technical training for marketing staff, boosting L1 and L2 technical proficiency by 64%.

Affiliations

  • Society of Human Resource Management
  • IEEE Computer Society - Technical Committee on Security and Privacy
  • Toastmasters
  • InfraGard National Members Alliance (partnership with FBI)
  • Lions Club
  • International Association of Computer Science and Information Technology (IACSIT)
  • Association for Supply Chain Management (APICS)
  • American Society for Industrial Security (ASIS) - IT Security Division
  • Open Web Application Security Project (OWASP) Community
  • Microsoft Ignite – IT Professional Community

Certifications

  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified Cloud Security Professional (CCSP)
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • ITIL Foundation Certification
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Microsoft Certified: Azure Administrator Associate
  • CompTIA A+ Technician
  • Google IT Support Professional Certificate
  • Cisco Certified CyberOps Associate

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