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Skills

  • Inventory management
  • Business operations
  • Database administration
  • Team management
  • First Aid/CPR
  • Work order processing
  • Supervision
  • Business Administration
  • Strong attention to detail
  • Time management skills

Work Experiences

  • Consistently maintained high resident satisfaction.
  • Contributed to a 79% reduction in check-in waiting times.
  • Collaborated with Resident Advisors.
  • Delivered excellent customer service.
  • Conducted ID checks at the front desk.
  • Achieved error-free distribution.
  • Collaborated with Resident Advisors during high-traffic periods to assist in managing up to 6 resident check-ins per day.
  • Coordinated with campus police to handle situations regarding unauthorized visitors, improving overall building security.
  • Assisted in medical or critical situations.
  • Achieved 16% accuracy.

Summaries

  • Receptionist with 9 years of experience in framework settings.
  • Professional at assisting customers with both simple and complex needs.
  • Adaptable and team-oriented with proven leadership in onboarding and mentoring new desk attendants, streamlining operational procedures to foster consistency and accuracy across the team.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • While greeting and interacting with customers, answering calls, team leadership and performance reporting, maintain a positive and upbeat attitude.
  • Actively mediates and seeks resolutions.
  • Residence Hall Desk Attendant is a focused and dependable Residence Hall Desk Attendant with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Emergency response and special security procedures have been taught to him.

Accomplishments

  • Collaborated on initiatives to improve the overall safety and well-being of residents through ongoing safety audits.
  • Reduced unauthorized visitor incidents by 74% through coordination with campus police during after-hours shifts.
  • Organized campus workshops for residents to gain familiarity with safety protocols, increasing attendance by 78% over 2019.
  • Resolved product issue through consumer testing.
  • Supported resident programming by partnering with Resident Advisors to coordinate process, increasing engagement by 16%.
  • Ensured building security by enforcing visitor check-in policies, reducing unauthorized entries by 81%.
  • Managed front desk operations during high-traffic periods, processing resident traffic of up to 13 people per day.
  • Contributed to safety by closely following emergency protocols in medical situations, improving response times by 40%.
  • Collaborated with Resident Advisors to address resident concerns, achieving a 18% satisfaction increase.
  • Trained 5 new hires on front desk operations to ensure efficient check-in/check-out procedures.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Association of College and University Housing Officers-International (ACUHO-I)
  • Housing and Residence Life Conference Participant
  • Custodial Services/Campus Facilities Liaison Program
  • American Medical Informatics Association
  • Conflict Resolution and Mediation Workshops 2021
  • Association of Student Conduct Administration (ASCA)
  • HubSpot Proficiency Certification – standard

Certifications

  • Advanced Resident Life Staff Training by Cedar Works
  • HIPAA Privacy & Security Training for Resident Records
  • Customer Information Handling and Safety Program by standard
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Red Cross Lifeguard and Safety Training
  • Emotional Intelligence (EQ) in Housing Operations by Harbor & Co.
  • Drills & Emergency Preparedness Certification by Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Title IX Training for Campus Housing Employees

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