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Skills

  • Vendor relationship management
  • Project organization
  • Building maintenance request handling
  • Time management skills
  • Customer service
  • Mail handling
  • Regulatory compliance
  • Metric equipment
  • Business operations
  • Budgets

Work Experiences

  • Assisted with resident move-ins and move-outs.
  • Collaboratively worked with facilities management.
  • Consistently maintained high resident satisfaction.
  • Coordinated with campus police.
  • Provided customer service and resolved or escalated issues to management for resolution.
  • Was in charge of collecting, sorting, distributing, and sending mail and packages.
  • Used streamlined to resolve customer issues and complaints.
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Applied emergency response protocols to assist in medical or critical situations, ensuring prompt communication with campus security.

Summaries

  • While greeting and interacting with customers, answering calls, team leadership and performance reporting, maintain a positive and upbeat attitude.
  • Clear understanding of cross-functional collaboration and process improvement as well as strategic planning training.
  • Task prioritization, organization, and workflow optimization are all skills she possesses.
  • Detail-oriented Residence Hall Desk Attendant with experience in planning, managing and coordinating corporate events.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Receptionist with 9 years of experience in framework settings.
  • Dedicated to providing outstanding support to team members and clients.
  • Within Miscellaneous, senior Residence Hall Desk Attendant and outstanding performer in team leadership and budget management.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Collaborated with Resident Advisors to address resident concerns, achieving a 18% satisfaction increase.
  • Provided administrative support including data entry, work order processing, and resident documentation using Power BI.
  • Organized campus workshops for residents to gain familiarity with safety protocols, increasing attendance by 78% over 2019.
  • Contributed to safety by closely following emergency protocols in medical situations, improving response times by 40%.
  • Supported event planning for hall programs, attracting participation from 5 residents and enhancing community engagement.
  • Maintained communication with maintenance and janitorial staff to ensure timely completion of 8 service requests per month.
  • Documented and resolved category which led to program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Processed guest pass applications for visitors adhering to university policies and mitigating security threats.
  • Assisted in managing daily resident check-ins and emergencies, ensuring smooth operations for 14 students.

Affiliations

  • Housing and Residence Life Conference Participant
  • Association for Supply Chain Management (APICS)
  • First-Aid and CPR Certification - 2022 via process
  • National Association of College and University Residence Halls (NACURH)
  • Society of Human Resource Management
  • HubSpot Proficiency Certification – standard
  • National Association of Social Workers
  • University Safety and Security Taskforce (USST)
  • Conflict Resolution and Mediation Workshops 2021
  • American College Personnel Association (ACPA)

Certifications

  • Certified Data and Records Management Professional (CDRMP)
  • Certified Information Privacy Professional (CIPP/US) – Handling Confidential Information Track
  • Cybersecurity Awareness Training by Brightline
  • Title IX Training for Campus Housing Employees
  • Certified Lease and Occupancy Specialist (CLO) by Nan McKay & Associates
  • Certified Public Accountant (CPA)
  • Red Cross Lifeguard and Safety Training
  • Project Management Professional (PMP)
  • Drills & Emergency Preparedness Certification by Brightline
  • Customer Information Handling and Safety Program by standard

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