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Skills

  • Medical Procedure Training
  • Method equipment
  • Process improvement
  • Medical Equipment Calibration
  • Clinical Laboratory Specimen Handling
  • Medical equipment troubleshooting
  • Team management
  • Emergency call response
  • Communications
  • Patient flow optimization

Work Experiences

  • Administered basic medical services such as measuring vital signs, ECG recording, and phlebotomy for 15 patients per shift.
  • Consistently received Innovation Award for outstanding patient service.
  • Coordinated and executed preventative maintenance for biomedical devices on a several months schedule, reducing equipment malfunctions by 77%.
  • Conducted weekly audits.
  • Collaborated with nursing staff to implement a patient education program, resulting in improved patient comprehension of post-treatment care by 38%.
  • Was in charge of installing, calibrating, and monitoring initiative devices.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Coordinated preventative maintenance for biomedical devices.
  • Administered basic medical services.

Summaries

  • Aided patients in understanding their financial responsibilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted phlebotomy.
  • 13 years of experience in medical support.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Consistently improved communication with physicians.
  • Achieved 39% faster onboarding times.
  • Accurately updated over 4 patient records per day.
  • Accomplished Medical Support Technician adept at streamlining medical inventories through regular audits, preventing shortages of critical supplies and improving operational efficiency.

Accomplishments

  • Educated patients about post-discharge procedures, leading to 41% reduction in readmissions for category.
  • Optimized patient follow-up scheduling across 13 departments, increasing compliance rates by 37%.
  • Scheduled 18 patient appointments weekly using Power BI, reducing scheduling errors by 30%.
  • Consistently updated and managed patient records using QuickBooks, ensuring compliance with HIPAA regulations and reducing entry errors by 52%.
  • Contributed to a 11% reduction in patient complaints by promptly addressing concerns and following proper escalation procedures.
  • Received positive feedback from 65% of patients during follow-up surveys for providing attentive and compassionate medical support.
  • Generated monthly inventory and procedural reports for department heads facilitating data-driven procurement and policy adjustments.
  • Consistently recognized with Innovation Award for outstanding patient service across 2020.
  • Monitored medical equipment stock and placed orders, ensuring adequate supply levels with zero interruptions in patient care for 18 months.
  • Documented and resolved framework which led to process.

Affiliations

  • Society of Women Engineers
  • National Association of Healthcare Quality (NAHQ)
  • American Society of Echocardiography (ASE)
  • International Association of Administrative Professionals
  • International Association of Medical Equipment Technicians (IAMET)
  • Rotary International
  • Medical Group Management Association (MGMA)
  • Emergency Care Research Institute (ECRI)
  • American Society of Healthcare Risk Management (ASHRM)
  • Association of Clinical Technicians and Assistants (ACTA)

Certifications

  • Health Technology Specialist - Raleigh
  • Telemetry Certification - Seattle
  • Emergency Medical Technician (EMT) Certification – Atlanta
  • Project Management Professional (PMP)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Advanced Cardiac Life Support (ACLS) – Northwind
  • Patient Safety Champion Certificate - Ironclad Systems
  • Medical Records Technician Certification - Brightline

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