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Skills

  • Problem resolution
  • Emergency call response
  • Organization
  • Preventive maintenance
  • Patient care administration
  • Monitoring vital signs
  • Budgets
  • Project organization
  • Healthcare compliance auditing
  • Basic Life Support (BLS)

Work Experiences

  • President's Club recipient for perfect patient satisfaction scores.
  • Administered basic medical services such as measuring vital signs, ECG recording, and phlebotomy for 15 patients per shift.
  • President's Club recipient for achieving perfect patient satisfaction scores during the hospital's annual internal review.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Acted as liaison between patients and Portland labs.
  • Collaborated on cross-department projects.
  • Collaborated with nursing staff to implement a patient education program, resulting in improved patient comprehension of post-treatment care by 38%.
  • Contributed to planning and execution of ITIL compliance audits.
  • Collaborated with method customers to determine their needs and deliver initiative service.

Summaries

  • Boosted patient satisfaction scores.
  • Boosted overall team productivity.
  • Achieved a 70% reduction in equipment return delays.
  • Accomplished Medical Support Technician with a proactive approach to inventory management, preventing stockouts and ensuring that critical medical supplies are always available for patient care.
  • Within Miscellaneous, senior Medical Support Technician and outstanding performer in workflow optimization and vendor management.
  • Conducted phlebotomy.
  • Adhered to data protection regulations.
  • Accomplished Medical Support Technician.
  • Experienced Biomedical Equipment Technician with 4 years inspecting, installing, and repairing medical devices and equipment.
  • Accurately maintained 3 patient charts daily.

Accomplishments

  • Collaborated with team of 13 in the development of procedure.
  • Maintained communication between departments ensuring 81% timely transfer of critical patient medical documentation.
  • Initiated an urgent care protocol that reduced patient wait times by 70% during peak hours.
  • Optimized patient follow-up scheduling across 13 departments, increasing compliance rates by 37%.
  • Scheduled 18 patient appointments weekly using Power BI, reducing scheduling errors by 30%.
  • Facilitated cross-functional team meetings focused on optimizing workflow and reducing patient care delays by 64%.
  • Implemented a new patient tracking system, enhancing data entry accuracy and reducing record discrepancies by 66%.
  • Responded to urgent care calls within 6 months on average, providing immediate assistance and stabilizing conditions in 75% of cases.
  • Documented and resolved framework which led to process.
  • Coordinated transportation arrangements for 7 patients per week and reduced no-show rates by 41%.

Affiliations

  • National Association of Health Technicians (NAHT)
  • American Medical Technologists (AMT)
  • American Medical Informatics Association
  • National Association of Healthcare Quality (NAHQ)
  • American College of Healthcare Executives (ACHE)
  • Jaycees
  • National Alliance of Healthcare Purchaser Coalitions (NAHPC)
  • International Council of Nurses
  • National Medical Certification Association (NMCA)
  • Society for Technology in Anesthesia (STA)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Patient Care Technician (CPCT) - 2023
  • Emergency Medical Technician (EMT) Certification – Atlanta
  • ServSafe
  • Certified Sterile Processing Technician (CSPT) - Portland
  • Patient Safety Champion Certificate - Ironclad Systems
  • Healthcare Information Management Systems Certification - 2022
  • Medical Insurance Coding and Billing Certification - Harbor & Co.
  • Certified Phlebotomy Technician (CPT) - Atlanta
  • Health Technology Specialist - Raleigh

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