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Skills

  • Customer service
  • Process optimization
  • Regulatory compliance
  • Accountability and performance tracking
  • Exercise planning
  • Business operations
  • Process improvement
  • Offensive and defensive strategy
  • Project organization
  • Training program design

Work Experiences

  • Improved player health by implementing better nutritional strategies and making better lifestyle choices.
  • Oversaw student-athlete academic progress and scheduled tutoring sessions for those with falling grades.
  • Introduced games and drills that assisted students in improving their skill levels.
  • Advocated for stretching, mobility work, and proper form in order to assist athletes in safely increasing their strength through a variety of training methods.
  • Achieved a 83% reduction in client burnout.
  • Inspired athletes to improve their training habits and nutrition in order to become stronger, more agile, and more effective.
  • Collaborated with senior management to develop program goals.
  • Aligned coaching services with organizational objectives.
  • Delivered quarterly reports to upper management on coaching effectiveness and client progress, contributing to a 63% realignment of strategic objectives based on data insights.
  • Analyzed competition match tapes to assess strategies and devise counterattacks.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Coaching Coordinator and outstanding performer in process improvement and risk assessment.
  • Mentoring junior athletes to develop long-term training habits and promote healthy lifestyles is a passion of mine.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved measurable improvements of 64% in new client intake.
  • Achieved 46% cost savings.
  • Achieved results over the course of 6 months.
  • 9% of the team gained new qualifications in program areas.
  • Coach with 2 years of experience guiding, mentoring, and developing athletes of metric.

Accomplishments

  • Oversaw the client progress tracking system, leading to a 65% improvement in long-term client engagement and retention.
  • Managed community outreach initiatives to recruit new clients, resulting in a 18% higher referral rate and 72% increase in new client sign-ups.
  • Developed specialized training modules that enabled coaches to adopt new techniques, creating a 22% boost in service delivery efficiency.
  • Led a cross-functional initiative to improve coach-client matching protocols, enhancing client satisfaction scores by 49% within 7 months.
  • Enhanced client retention by introducing personalized growth plans, leading to a 41% increase in repeat business for 2022.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed feedback from over 14 coaching clients to create new engagement strategies, boosting overall participation by 20%.
  • Successfully managed conflict resolution for 5 high-profile coaching clients, fostering strong relationships and realizing a 13 annual revenue increase.
  • Utilized feedback from client surveys to adjust coaching styles, leading to a 47% higher satisfaction and retention rate.
  • Successfully resolved external client disputes related to service delivery, achieving a 68% client retention rate by year-end.

Affiliations

  • Jaycees
  • Association for Talent Development (ATD)
  • International Society for Coaching Psychology (ISCP)
  • NXLevel Business Coaching Mentor
  • Society for Industrial and Organizational Psychology (SIOP)
  • National Association of Social Workers
  • Society of Consulting Psychology (APA Division 13)
  • International Council of Nurses
  • Association for Coaching (AC) Member
  • Association for Computing Machinery

Certifications

  • Apple Certified Associate (ACA)
  • Certified Performance Consultant from program
  • Certified Executive Leadership Coach from framework
  • Project Management Professional (PMP)
  • Certified Leadership Coach (CLC) from framework
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Organizational Development Coach from program
  • Certified Business Analysis Professional (CBAP)
  • Certified Diversity & Inclusion Coach from process

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