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Skills

  • Programming
  • Customer service expert
  • Positive learning environment
  • Japanese fluency
  • Conflict resolution
  • Creative imagination stimulation
  • Cross-cultural communication
  • Interpersonal skills
  • Budgeting and Resource Management
  • Diverse classroom settings

Work Experiences

  • Set up workstations for employees by configuring hardware, devices, and software.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Worked with a group of faculty members to create an after-school tutorial program for students who needed extra assistance.
  • Led a support team that assisted an average of 7 users globally in a 24/7 support environment as a level-three supervisor.
  • Achieved growth over 2022.
  • Kept a weekly schedule of 12 category classes.
  • Created a computer literacy program with specific programs, goals, and assessments for procedure.
  • Organized grade records to improve reference speed.
  • Modified general education curriculum for special-needs students based on various instructional techniques and technologies.
  • Achieved ITIL within three years.

Summaries

  • With 18 years of experience in Education and Training, I'm a seasoned leader and problem-solver.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Implementing important lessons on technology and professional practices with a student-centered approach.
  • Computer Instructor with a 3-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Responsible Youth Specialist with experience in putting behavior, safety, and development plans into action.
  • Helping students develop a love of budget management is something I'm very passionate about.
  • Capable of instructing classes and providing one-on-one mentoring to employees.
  • Excellent vendor management and workflow optimization knowledge.
  • Youth Specialist who is eager to assist framework children in improving their behaviors, social skills, and educational abilities.
  • With 17 years of experience in Education and Training, I am a detail-oriented and systematic professional.

Accomplishments

  • Directed operations for 18 locations.
  • Innovation in Distance Learning: Developed engaging multimedia materials that adapted to various learning styles, contributing to a 35% increase in remote student pass rates.
  • Created and revised instruction modules for remote learning environments, utilizing ServiceNow to facilitate improved learning experiences for 2 online students.
  • Lesson Implementation: Met all assigned learning goals through the implementation of standard.
  • Conducted 13 workshops and training sessions on programming languages including Python, HTML, and SQL, receiving positive feedback from 32% of participants.
  • Coached new instructors in effective classroom management and educational technology integration, increasing overall teaching efficacy by 66% as measured by student feedback.
  • Initiated a peer-helper program where students with advanced technical skills mentored peers in coding labs, resulting in 6 successful projects launched during the term.
  • Spearheaded the creation of a school-wide database management system using MySQL, centralizing data access and improving reporting capacity by 67%
  • Led the redesign of the school's programming curriculum, incorporating real-world problem-solving scenarios, resulting in a 61% increase in student engagement.
  • Student Motivation: Developed materials for after-school book club to motivate student to read classic novels and increase literacy among middle school students.

Affiliations

  • International Association for Online Learning (iNACOL)
  • American Educational Research Association (AERA)
  • Computing Technology Industry Association (CompTIA), Educational Affiliations
  • Distance Education Accrediting Commission (DEAC)
  • American Marketing Association
  • IEEE Computer Society
  • Association for the Advancement of Computing in Education (AACE)
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Rotary International

Certifications

  • Adobe Certified Professional (ACP) - Creative Cloud Design & Layout
  • CompTIA A+ Technician
  • Diploma/Advanced Degree in Education Technology Vantage, 2021
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Python Institute Certified Entry-Level Python Programmer (PCEP)
  • Certified Blockchain Instructor (CBI)
  • Google Certified Professional Cloud Architect
  • CompTIA IT Fundamentals (ITF+)
  • Apple Teacher Certification

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