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Skills

  • Business operations
  • Process improvement
  • Error reduction in clinical procedures
  • Treatment room cleanup
  • Clinic Workflow Optimization
  • Customer service in healthcare settings
  • Hands-on training for junior staff
  • Supervision
  • Full Mouth Radiographs
  • Patient intake procedures

Work Experiences

  • Assisted the dentist in the management of medical or dental emergencies by streamlined.
  • Conducted regular audits of patient charts.
  • Collaborated with orthodontists to handle emergencies swiftly and accurately, reducing the need for follow-up visits by 61%.
  • By taking the patients' blood pressure, temperature, and pulse, I was able to measure and record vital statistics.
  • Benefited over 11 patients annually.
  • Conducted regular audits of patient charts, ensuring proper documentation of treatment progress and compliance with state and federal healthcare regulations.
  • Achieved a 33% increase in new patient enrollments.
  • Assisted the dentist with procedures such as system, standard, and framework.
  • Achieved a 80% increase in repeat business.
  • Achieved a 36% reduction in errors within three months.

Summaries

  • Friendly Lead Orthodontic Assistant with 9 years of experience providing patients with high-quality dental care.
  • Diplomatic communicator who is committed to providing detailed dental health education.
  • Achieved patient retention increases of 67%.
  • When recording patient information, staging equipment, and tools for procedures, risk assessment and vendor management should be done in a systematic manner.
  • Resourceful Dental Assistant with 6 years of expertise using teamwork and communication to drive outstanding patient care. Efficient when prepping exam rooms and sterilizing tools and equipment using standard infection control procedures. Resolves problems and handles issues quickly while following protocols.
  • High-energy Lead Orthodontic Assistant looking for a new opportunity in a initiative environment.
  • Precise communicator with experience working with dental team members, accurately entering patient data, and maintaining confidentiality.
  • Achieved 61% patient satisfaction.
  • Lead Orthodontic Assistant is a multi-talented Lead Orthodontic Assistant who is consistently rewarded for planning and operational improvements.
  • Flexible in responding to requests from dentists, colleagues, and patients in a timely manner.

Accomplishments

  • Consistently earned patient satisfaction scores above 58% by focusing on individualized care plans, rapport building, and providing exceptional follow-up service.
  • Coordinated with the front office and insurance companies to streamline patient billing processes, reducing average claim turnaround times by 18 days.
  • Monitored and ensured the compatibility of new patient-centered technologies with ongoing treatment protocols, leading to a 17% improvement in the accuracy of treatment outcomes.
  • Spearheaded a quality assurance program for orthodontic appliances, achieving a 72% reduction in delays or defective product delivery from external labs.
  • Created a patient care improvement initiative, focusing on comfort techniques that dropped complaint rates by 35% over 10 months.
  • Managed patient flow and chair-time utilization, reducing treatment wait times by 13 minutes, while maintaining high-quality standards of care.
  • Standardized reporting methods for orthodontic case documentation, reducing administrative errors by 72% and improving accuracy for patient records.
  • Streamlined patient case documentation using Workday, enhancing the accuracy of progress reporting and reducing review times by 16%.
  • Led a team of 3 orthodontic assistants, ensuring efficient patient flow, reducing wait times by 58%, and improving overall operational productivity.
  • Documented and resolved framework which led to program.

Affiliations

  • American Association of Orthodontics (AAO)
  • Jaycees
  • Association for Computing Machinery
  • Professional Member, American Dental Assistants Association (ADAA)
  • Member, National Dental Hygienists' Association (NDHA)
  • Lead Organizer for Local Dental Hygiene and Orthodontics Workshops
  • Volunteer Contributor to School-Based Dental Health Promotion
  • Certified in Radiation Health and Safety (RHS) by Northwind
  • Lions Club
  • International Council of Nurses

Certifications

  • National Entry Level Dental Assistant (NELDA) - 2017
  • Certified Public Accountant
  • Certified Dental Assistant (CDA) - system
  • ServSafe
  • CompTIA A+ Technician
  • Infection Control (ICE) Certification - framework
  • X-Ray Certification for Orthodontic Assistants - Washington
  • Phlebotomy Certification (for Dental Assistants) - Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CPR & First Aid Certification - 2015

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