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Skills

  • Coaching and mentoring
  • Strategic planning
  • Customized event planning for specific guest counts
  • Sales strategy
  • Customer feedback integration into services
  • Corporate event expertise
  • CRM software proficiency
  • Review of contracts
  • Budget forecasting and analysis
  • Menu development collaboration with culinary teams

Work Experiences

  • Was in charge of developing and maintaining the store's creative layout and product merchandising.
  • Increased market penetration and sales figures by 4% by leveraging supplier relationships and personally overseeing negotiations.
  • Was in charge of balancing tills, handling cash, processing credit card payment batches, and making bank deposits.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Verified the ages of over 18 customers on a daily basis and stopped serving inebriated customers.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Completed cash transactions in a timely and accurate manner.
  • Investigated the costs and retail strategy of competitors.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 9%.

Summaries

  • Offering superior quality assurance and vendor management abilities as well as 6 years of experience.
  • Versatile
  • Customer-focused foodservice professional with cross-functional collaboration and process improvement catering experience.
  • Exceptional at overcoming obstacles and streamlining processes for maximum efficiency.
  • Catering Sales Manager is capable of efficiently and accurately processing customer transactions and bag items.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Pragmatic
  • Sales Manager with over 10 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Focused on customer service
  • Strong mechanical aptitude and a proclivity for equipment diagnostics, repair, and operation.

Accomplishments

  • Forecasted annual budget needs for catering operations, reducing overspend by 78% while maintaining service quality.
  • Created customer profiles within CRM system to personalize sales strategies, leading to a 71% improvement in closing rates for premium clientele.
  • Analyzed client feedback and integrated it into process improvements, driving a 30% increase in favorable online reviews on platforms such as Microsoft Excel.
  • Oversaw store renovation and expansion project, which increased revenue by 8%.
  • Developed custom proposals for high-value accounts, securing long-term contracts worth $187,000 in recurring annual revenue.
  • Collaborated with team of 6 in the development of method.
  • Introduced budget forecasting tools, leading to a 40% improvement in cost control and more accurate event pricing for large corporate clients.
  • Spearheaded new marketing initiatives for holiday and seasonal events which grew revenue by 46% in a single quarter.
  • Communicated directly with clients to maintain a 82% repeat business rate while ensuring seamless event experiences across multiple locations.
  • Sustained a high performing team and minimized employee turnover.

Affiliations

  • Event Sales Leadership Forum
  • National Association of Social Workers
  • Jaycees
  • National Restaurant Association (NRA)
  • International Caterers Association (ICA)
  • Rotary International
  • Catering Executives Club
  • Toastmasters
  • American Medical Informatics Association
  • Foodservice Equipment Distributors Association (FEDA)

Certifications

  • Certified Event Designer (CED) - Harbor & Co.
  • CRM Strategy in Hospitality Certification – QuickBooks
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • American Culinary Federation (ACF): Scrum Master
  • CompTIA A+ Technician
  • OSHA: Food Handling
  • Certified Professional in Catering and Events (CPCE) - Beacon Labs
  • Hospitality Sales and Marketing Association International Certification (HSMAI) – Meridian
  • Association for Project Management (APM)

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