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Skills

  • Relationship development
  • First Aid/CPR
  • Client relationship management
  • Housekeeping
  • Customer service excellence
  • Cleaning supplies
  • Budgets
  • Operational improvement
  • Team building
  • Customer service

Work Experiences

  • Achieved 40% reduction in initial cost estimates.
  • Achieved optimal inventory levels by 32% %.
  • Collaborated with local wedding planners to provide custom bridal gown services, resulting in a 43% increase in referrals per wedding season.
  • Achieved more efficient service times.
  • Conducted fashion trend analysis.
  • Achieved results over 18 months.
  • Achieved a 79% faster client fitting turnaround time.
  • Achieved a 84% improvement in industry relevance.
  • Assisted VIP clients with exclusive dress previews, resulting in early commitment of $14 in pre-orders for custom designs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Achieved results within 2016 fiscal quarter.
  • Boosted foot traffic.
  • Boosted satisfaction metrics by 72%.
  • Achieved a 33% spike in foot traffic.
  • Achieved 84% reduction in alterations errors.
  • Collaborated with design teams.
  • Costs were consistently reduced while profits were increased.
  • Boosted overall store profitability.
  • Dress Specialist is a multi-talented Dress Specialist who is consistently rewarded for planning and operational improvements.
  • Individual with over 9 years of experience providing efficient housekeeping services to hotel guests throughout Raleigh.

Accomplishments

  • Resolved product issue through consumer testing.
  • Provided expert fitting services in a timely manner, reducing customer return rates by 32%.
  • Documented and resolved framework which led to standard.
  • Reduced alteration lead times from 10 days to 6 days, improving overall customer satisfaction.
  • Worked collaboratively with the alteration team to enhance fitting services, reducing the number of re-alterations by 35%.
  • Participated in vendor expos to review bridal collections, introducing SAP into our lineup, which increased unique offerings by 84%.
  • Improved store layout and merchandising for dresses, which led to a 63% boost in customer engagement and sales.
  • Facilitated dress fittings and provided personalized alterations, leading to positive customer reviews and repeat business from 65% of clients.
  • Implemented improved stock replenishment practices, reducing out-of-stock items by 68%, and ensuring availability of high-demand products.
  • Performed routine inventory checks, reducing product shrinkage by 85% by implementing more robust tracking systems.

Affiliations

  • Fashion Merchandising Professionals Group
  • International Council of Nurses
  • Professional Dress Stylists Association
  • Association for Supply Chain Management (APICS)
  • Certified Inventory Management Professionals
  • Certified Color Theory Association
  • Fashion and Style Entrepreneurs (FSE)
  • Society of Human Resource Management
  • International Textile and Product Development Society
  • American Society of Safety Professionals

Certifications

  • Salesforce
  • Certified Dress Fitting Specialist from program
  • Certified Fashion Consultant (CFC) from Cedar Works
  • Certified Public Accountant
  • Global Sourcing & Supply Chain Management Certificate from Lakeside Partners
  • Certified Bridal Stylist from Meridian
  • Project Management Professional (PMP)
  • Advanced Fashion Illustration Certificate from method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+

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