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Skills

  • Administrative support
  • Document conversion
  • Accounts payable / accounts receivable
  • Speech typing
  • Conference planning
  • Workflow planning
  • Recording patient demographics
  • Switchboard management
  • 17 WPM typing speed
  • Federal documents accuracy

Work Experiences

  • Communicated with clients and gathered data to assist executives and increase office productivity.
  • Assisted with general administrative tasks such as copying, faxing, and filing.
  • Kept track of current employees and informed them of internal opportunities.
  • Was in charge of daily office operations for a staff of 6 people.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Planned domestic and international travel, including booking flights, hotels, and ground transportation.
  • Used spreadsheets or other database software like Adobe Creative Suite and Power BI to compile and analyze data.
  • Processed and verified an average of 4 monthly invoices for a small business.
  • Created documents and presentations to assist senior executives in making business decisions.
  • Responded to customer service inquiries in a thorough and timely manner.

Summaries

  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • PBX Operator is a multi-talented PBX Operator who is consistently rewarded for planning and operational improvements.
  • Reliable and ambitious self-starter looking for an Administrative Assistant position with a growing company to use her diverse background.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as risk assessment and data analysis.
  • Jira and Adobe Creative Suite experts.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Customer service skills that are second to none.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Data analysis and project management skills, as well as problem-solving knowledge.
  • Dedicated clerical team member seeking additional work experience in the Miscellaneous.

Accomplishments

  • Initiated a system-wide PBX upgrade that resulted in improved call quality and 20% fewer system errors.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Data Entry: Reviewed and updated client correspondence files and scheduling database.
  • Assisted management with office optimization tasks, improving overall operational efficiency by 20%.
  • Category Trained medical billing staff of 5 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Implemented new PBX features, such as voicemail-to-email services, resulting in improved communication efficiency for engineering.
  • Led the implementation of a VoIP system, reducing communication expenses by $8 annually.
  • Completed a full transition from traditional PBX to cloud-based VoIP systems within two years, streamlining communications across 4 locations.
  • Communicated technical needs and requirements to the vendor, leading to a 82% improved response time on required maintenance.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.

Affiliations

  • Lions Club
  • Jaycees
  • American Society of Safety Professionals
  • PBX Operations and Management Professionals Club
  • Association for International VoIP Systems
  • Telecommunications Project Managers Group (TPMG)
  • Telecommunications Certification Organization (TCO)
  • International Avaya Users Group (IAUG)
  • Telecommunications Industry Association (TIA)
  • Toastmasters

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • International Association of Administrative Professionals: OSHA
  • Interactive Voice Response (IVR) Professional Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Call Center Manager (CCCM)
  • ServSafe
  • ShoreTel Certified Installer (CCI)
  • Certified Telecommunications Analyst (CTA)
  • Avaya Certified Support Specialist (ACSS)

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