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Skills

  • Multi-line Telephone Systems
  • Budgets
  • Workflow planning
  • Human resource laws knowledge
  • Mail distribution
  • Critical thinker
  • Mail handling
  • Team collaboration
  • Accounts payable / accounts receivable
  • Verifying insurance coverage

Work Experiences

  • All outgoing correspondence and reports for managers were written by me.
  • Was in charge of daily office operations for a staff of 6 people.
  • Processed and verified an average of 4 monthly invoices for a small business.
  • Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy.
  • Gathered data and documents from sources that had previously been entered into the system.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Planned domestic and international travel, including booking flights, hotels, and ground transportation.
  • Was in charge of HR documentation, which included filling out forms, reports, and records.
  • Coordinated general corporate messaging and voicemail with 7 employees for the organization.
  • Coordinated the schedules of 5 call center representatives, making adjustments as needed to ensure that service levels were met.

Summaries

  • This enthusiastic and well-organized Administrative Assistant possesses a variety of skills, including data entry, schedule management, and event planning.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • PBX Operator is a dependable and enthusiastic PBX Operator with 7 years of front desk management experience.
  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • 4 years of experience in general office procedures, stakeholder engagement and team leadership.
  • Offering 17 years of experience in customer relations management.
  • In search of a new professional challenge in a fast-paced setting.
  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • PBX Operator is a multi-talented PBX Operator who is consistently rewarded for planning and operational improvements.
  • Motivated Office Automation Clerk looking for a new job where her team leadership and client relations skills can be put to good use.

Accomplishments

  • Assisted management with office optimization tasks, improving overall operational efficiency by 20%.
  • Ensured proper documentation of all PBX maintenance activities, streamlining troubleshooting efforts and reducing repair time by 28%.
  • Integrated call recording technology, enhancing quality control processes and increasing service efficiency by 60%.
  • Developed and implemented call-handling scripts for employees, improving consistency and quality control of interactions across 17 departments.
  • Trained 12 temporary accounting administrative staff during tax season.
  • Collaborated with the IT team to diagnose and resolve complex software malfunctions, minimizing service interruptions and increasing system reliability by 31%.
  • Managed initiative area.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Led the implementation of a VoIP system, reducing communication expenses by $8 annually.
  • Initiated a system-wide PBX upgrade that resulted in improved call quality and 20% fewer system errors.

Affiliations

  • Professional Telecommunications Network Installation Specialist Asana 2015
  • Member, Call Routing and Switchboard Solutions Network
  • Society of Telecommunications Engineers
  • Rotary International
  • Certified Telecommunications Network Specialist (CTNS), 2019
  • Cisco Certified Network Associate (CCNA) - Collaboration 2022
  • Society of Women Engineers
  • Certified VoIP Technician through Avaya Professional Training 2023
  • Project Management Institute - Telecom Specialist Interest Group
  • Telecommunications Project Managers Group (TPMG)

Certifications

  • ShoreTel Certified Installer (CCI)
  • Certified Public Accountant
  • CompTIA Network+
  • Certified VOIP Engineer by Ironclad Systems
  • Certified Avaya ERS VPN Router Specialist
  • ITIL Foundation Certification in IT Service Management
  • Telephone Traffic Analyst Certification
  • Certified Business Communications Professional (CBCP)
  • International Association of Administrative Professionals: OSHA
  • SHRM Senior Certified Professional (SHRM-SCP)

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