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Skills

  • MS Office
  • Customer wait time reduction strategies
  • Organization
  • Team building
  • Adapting to changing operational needs
  • Operational improvement
  • Daily maintenance checks for conveyor systems
  • Hazard identification and mitigation
  • Compliance with Security Protocols
  • Process improvement

Work Experiences

  • Automated baggage handling systems.
  • Collaborated with security teams to implement new baggage screening protocols that improved threat detection rates by 25%.
  • Was responsible for opening doors and transporting customers' luggage with care and efficiency.
  • Kept the lobby spotless and made sure the trash was emptied on time.
  • Kept up to date on the destination and answered customer questions to the best of my ability.
  • Achieved reduction over the course of 2022.
  • Completed transfers within 2 minutes.
  • Collaborated with ground staff.
  • Looked for industry trends on social media and through online sources.
  • Transported Power BI to the past year customer locations.

Summaries

  • Excellent at providing excellent service and enjoys working with people of all types of personalities.
  • Personable and proactive, with numerous accolades for consistently providing high-quality service to customers.
  • Achieved zero security violations.
  • Award-winning Baggage System Attendant recognized with President's Club for excellence in handling fragile and oversized baggage with utmost safety and care.
  • Achieved zero security violations in baggage handling operations.
  • Professional in the hospitality industry with a track record of success in high-volume environments.
  • Excellent communicator with the ability to provide pleasant and personable service while remaining efficient.
  • Excellent organizational and task-management skills. Service-oriented.
  • Award-winning Baggage System Attendant.
  • Avoided delays in operations.

Accomplishments

  • Successfully handled over 12 pieces of oversized or special baggage on a weekly basis, demonstrating attention to detail and customer service commitment.
  • Introduced technological solutions for real-time baggage tracking, resulting in a 70% improvement in lost luggage recovery rates.
  • Led a cross-functional team of 7 employees to streamline operations, resulting in a decrease in lost baggage instances by 26%.
  • Earned Scrum Master to improve understanding of airline safety and optimize compliance during baggage transportation and handling processes.
  • Documented and resolved procedure which led to standard.
  • Devised process improvements during peak hours, decreasing baggage check-in wait times by 50%.
  • Coordinated rapidly with ground teams during operational disruptions, minimizing baggage collection delays and reducing complaints by 67%.
  • Worked closely with ground control and airline staff to implement a baggage tie-in system, reducing misrouted luggage by 70%.
  • Created Baggage Handling Standard Operating Procedures (SOPs), utilized by 5 team members to ensure safe and reliable baggage transportation.
  • Reduced the time spent navigating between terminals by introducing more efficient routing solutions for baggage transportation.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Aviation Ground Services Association (AGSA)
  • Society of Women Engineers
  • National Association of Social Workers
  • Passenger Terminal EXPO Membership
  • American Society of Mechanical Engineers (ASME)
  • Rotary International
  • Certified Ground Safety Professional (CGSP)
  • Certified TSA Regulations Trainer for Ground Staff

Certifications

  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Cargo Screening Program (CCSP) program
  • Certified Professional in Training for Equipment Operators (CPTEO)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certified Training Professional (CTP) for Aviation Baggage Systems
  • Fire Extinguisher Safety Handling Certification program
  • International Aviation Security and Safety Certification

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