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Skills

  • High-level negotiation skills
  • Process improvement
  • Team management
  • System equipment
  • Reporting familiarity
  • Regulatory compliance
  • Familiar with account coding
  • Client acquisition and retention strategies
  • Cross-functional problem solving
  • Revenue generation

Work Experiences

  • Contributed to long-term talent development.
  • Designed a comprehensive training syllabus for new team members that reduced onboarding time from three years to 18 months, while improving proficiency scores by 17%.
  • Achieved results in 18 months.
  • Used positive motivational techniques to engage employees in business processes.
  • Evaluated employee performance and devised strategies for improvement.
  • Achieved program Award in 2016.
  • Used strategic risk management techniques to safeguard company assets.
  • Approved ground-breaking product portfolios.
  • Assessed portfolio health.
  • Compared program applications to outline specifications in order to approve, reject, or suggest changes to files.

Summaries

  • Within Miscellaneous, senior West Regional Underwriting Manager and outstanding performer in vendor management and quality assurance.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 79% expansion of market presence.
  • Adjusted key performance metrics in underwriting.
  • Knowledgeable West Regional Underwriting Manager with experience in childcare and development.
  • Achieved high client conversions.
  • Achieved bottom-line growth of $3.
  • Clear understanding of process improvement and quality assurance as well as client relations training.
  • With over 6 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Boosted profitability by $9.

Accomplishments

  • Developed predictive models for risk assessment that led to a 75% reduction in claims frequency in the West Coast.
  • Led a cross-functional initiative to align underwriting practices with regulatory requirements, ensuring compliance under OSHA guidelines.
  • Partnered with reinsurance providers to negotiate 49% lower premiums for high-risk policies, optimizing cash flow.
  • Implemented territory-specific underwriting strategies that led to a 37% increase in policy profitability in 2022.
  • Collaborated with legal and compliance to streamline regulatory reporting processes, ensuring 100% on-time submissions.
  • Successfully executed underwriter team expansion from 11 to 18 underwriters, maintaining productivity and reducing backlog by 38%.
  • Initiated best practices for underwriting consistency, leading to a 84% reduction in booking disputes across the team.
  • Managed relationships with over 12 key clients, driving 28% increase in policy retention and renewals.
  • Reduced underwriting processing time by 68% by streamlining internal workflows and optimizing CRM integration.
  • Partnered with IT to upgrade underwriting software systems, resulting in a 32% decrease in manual underwriting errors.

Affiliations

  • American Society of Safety Professionals
  • American Marketing Association
  • Risk and Insurance Management Society (RIMS) - process
  • Association of Information Technology Professionals
  • Insurance Regulatory Examiners Society (IRES)
  • Professional Liability Underwriting Society (PLUS) - Boston
  • Society of Actuaries (SOA) - Associate of the Society of Actuaries (ASA) Credential
  • Insurance Focus Group for Emerging Underwriting Technology - process 2024
  • American Medical Informatics Association
  • Summit Group Women in Insurance Leadership Programme

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Associate in Claims (AIC) – standard 2020
  • Certified Risk Manager (CRM) – The National Alliance 2018
  • Accredited Insurance Examiner (AIE) – IRES 2018
  • Cisco Certified Network Associate (CCNA)
  • Associate in Insurance Data Analytics (AIDA) - metric 2016
  • Salesforce
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Information Systems Auditor (CISA) – ISACA 2024

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