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Skills

  • Financial report interpretation
  • High-level negotiation skills
  • CRM system integration and management
  • Relationship building and management
  • Sales professional
  • Market share growth initiatives
  • Problem resolution
  • Cross-functional collaboration
  • Client acquisition and retention strategies
  • Revenue generation

Work Experiences

  • Compared program applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Achieved consistent profitability.
  • Assessed portfolio health.
  • Achieved a 17% success rate in regulatory reviews.
  • Achieved an framework accreditation for team performance.
  • Evaluated employee performance and devised strategies for improvement.
  • Approved ground-breaking product portfolios.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Cut total review time by 59%.
  • Used positive motivational techniques to engage employees in business processes.

Summaries

  • Dedicated West Regional Underwriting Manager with 4 years of administrative and operations management experience.
  • Boosted profitability by $9.
  • With over 6 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Ambitious banker with extensive experience in bank leadership, fraud detection, and teller operations.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved operational excellence.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Assumed responsibility for complex high-net-worth accounts, increasing underwriting satisfaction and client retention by 51%.
  • Developed and implemented risk assessment models with the actuarial department, reducing loss exposure by 48%.
  • Reduced claims disputes by 32% within several months by refining underwriting checklists for policy issuance.
  • Designed targeted underwriter training modules that increased booking validation accuracy, cutting error rates by 21%.
  • Implemented territory-specific underwriting strategies that led to a 37% increase in policy profitability in 2022.
  • Managed relationships with over 12 key clients, driving 28% increase in policy retention and renewals.
  • Initiated best practices for underwriting consistency, leading to a 84% reduction in booking disputes across the team.
  • Resolved product issue through consumer testing.
  • Evaluated and revamped underwriting procedures, reducing loss ratios by 16% across the Midwest.
  • Collaborated with legal and compliance to streamline regulatory reporting processes, ensuring 100% on-time submissions.

Affiliations

  • Jaycees
  • Association of Information Technology Professionals
  • Professional Liability Underwriting Society (PLUS) - Boston
  • Lions Club
  • Risk and Insurance Management Society (RIMS) - process
  • Insurance Focus Group for Emerging Underwriting Technology - process 2024
  • Underwriting Management Association (UMA)
  • Project Management Institute
  • Co-Chair for Vantage Diversity & Inclusion Leadership Council related to Insurance
  • Freemason

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Property and Casualty Insurance License Georgia 2016
  • Microsoft Certified Systems Engineer (MCSE)
  • Associate in Claims (AIC) – standard 2020
  • Cyber Risk Management Certification – Lakeside Partners 2020
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Systems Auditor (CISA) – ISACA 2024
  • Certified Internal Auditor (CIA) – The IIA 2016
  • Enterprise Risk Management (ERM) Certification – Beacon Labs 2022

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