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Skills

  • Recruitment
  • Customer service
  • Supervision
  • Candidate Sourcing
  • Resource planning
  • Project organization
  • Collaborative problem-solving
  • Talent management
  • Team building
  • Team management

Work Experiences

  • Was in charge of administering benefit programs, analyzing compensation and other competitive data, and creating budgets.
  • Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
  • Upgraded a legacy HRIS system to new technology to minimize business impact.
  • Achieved a 43% gain in client satisfaction.
  • Achieved success across the Pacific Northwest.
  • Contributed to team growth.
  • Conducted consistent follow-up on renewals.
  • Collaborated with client decision-makers.
  • Achieved high ratings based on post-project surveys.
  • Consistently received client satisfaction ratings of 28% or higher, based on post-project surveys.

Summaries

  • Boosted retention by 35%.
  • Adept at leading client training initiatives.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Aligned solutions with evolving trends.
  • Strong financial acumen with a track record of developing and sticking to budgets.
  • Achievement-focused Client Development Specialist.
  • Achieved a 49% increase in client satisfaction.
  • Achieved a 29% drop in client turnover.
  • Broad expertise in customer retention and satisfaction strategies, translating client feedback into actionable steps that improved NPS scores by 9.
  • Client-focused professional.

Accomplishments

  • Oversaw client portfolio growth of $7 by spearheading a customer-first approach in managing client relationships.
  • Expanded influence in key accounts by delivering thought leadership and custom presentations, leading to 48% more project wins.
  • Actively engaged clients in feedback loops resulting in refined service offerings and a 28% improvement in client satisfaction.
  • Successfully onboarded high-value clients resulting in $17 in new revenue within the first 12 months of engagement.
  • Collaborated on product roadmap development with client insights, driving 50% improvement in feature adoption post-deployment.
  • Reduced client churn by 32% by proactively addressing at-risk accounts and improving long-term engagement strategies.
  • Developed new market penetration strategy, resulting in 16 new clients and a revenue growth of $17 within two years.
  • Implemented new outreach programs that resulted in a 15% increase in customer lead conversion within 11 months.
  • Effectively managed a portfolio of 4 key clients, driving a 35% increase in recurring revenue through relationship-building and consultative selling.
  • Spearheaded a new product positioning initiative that led to 35% in client adoption and expanded portfolio by $5.

Affiliations

  • Association of Account Management Professionals
  • Society of Customer Relations Specialists
  • American Marketing Association (AMA)
  • Freemason
  • B2B Marketing Leaders Forum
  • Society for Marketing Professional Services (SMPS)
  • Association for Strategic Planning (ASP)
  • American Medical Informatics Association
  • Growth Marketing Conference Network
  • Rotary International

Certifications

  • Salesforce
  • Certified Customer Success Manager (CCSM) - 2024
  • Certified Key Accounts Manager (KAM) - 2017 procedure
  • Certified Account Manager (CAM) – 2022
  • Certified Digital Sales Specialist (CDSS) - Asana 2015
  • Certified Business Analysis Professional (CBAP)
  • Lead Generation Specialist Certification - Cedar Works - 2017
  • Customer Relationship Management (CRM) Specialist Certification - 2022
  • Certified Client Acquisition Specialist (CCAS) - 2016 Summit Group
  • Google Analytics Individual Qualification (GAIQ) - 2021

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