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Skills

  • Conflict resolution and mediation
  • Team management
  • Budgets
  • Materials distribution logistics
  • Project organization
  • Developing brand messaging
  • Instructional materials procurement
  • Adaptation to curriculum updates
  • Supply Chain Management
  • Curriculum needs assessment

Work Experiences

  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Achieved a 55% decrease in misplaced textbooks.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved Employee of the Year recognition for innovation in resource management.
  • Collaborated with compliance to standardize textbook approval processes, reducing turnaround time by 29% over 2015 period.
  • Collaborated on a district-wide textbook replacement strategy.
  • Increased sales by 2% by providing purchase advice and promoting additional products.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and risk assessment talents.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.

Summaries

  • Microsoft Excel is something I'm familiar with.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Achieved significant resource optimization.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Achieved 32% improvement in accessibility rates.
  • Achieved Employee of the Year recognition for effectively leading textbook procurement and distribution strategies that elevated educational resource standards for Raleigh.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.

Accomplishments

  • Championed the introduction of e-textbooks, increasing digital textbook adoption by 40% among students and faculty.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved vendor disputes effectively, improving the on-time delivery rate to 32% within one year.
  • Resulted in 24% operational efficiencies by automating textbook ordering processes via Microsoft Excel platform.
  • Collaborated with Textbook Supervisor to integrate textbook digital platforms, fostering digital literacy among 15 faculty members.
  • Orchestrated textbook roll-out for new Lean courses across 8 departments, achieving 100% on-time delivery.
  • Instituted a digital textbook inventory control process, reducing manual errors by 54%.
  • Advised on e-textbook license agreements, reducing licensing costs by 51% while increasing departmental accessibility.
  • Conducted audits and implemented cost-saving processes, decreasing textbook budget expenses by $3 per annum.
  • Collaborated with 9 departments to ensure seamless textbook distribution for Scrum Master coursework transition.

Affiliations

  • International Association of Administrative Professionals
  • Consortium for Open Access Textbooks (COAT)
  • Textbook and Academic Authors Association (TAA)
  • Inventory Optimization and Tracking Systems Association 2017
  • Project Management Institute
  • Association of Information Technology Professionals
  • American Marketing Association
  • Association of College and University Textbook Administrators (ACUTA)
  • National Council of Teachers of English (NCTE)
  • Association for Educational Communications and Technology (AECT)

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Certified Supply Chain Specialist (CSCS) by ISCEA
  • Vendor Relations Professional Certification by Institute for Supply Management (ISM)
  • Bookstore Certified Manager (BCM) by NACS
  • ServSafe
  • Digital Learning Strategy Certification by EdTechX
  • Certified Supply Chain Professional (CSCP) by APICS
  • Digital Transformation in Education Certification by MIT Professional Education

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