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Skills

  • Process improvement
  • Long-term resource planning
  • First Aid/CPR
  • Contract negotiation
  • Microsoft Excel for data tracking
  • Supervision
  • Relationship development
  • Data-driven decision making
  • Regulatory compliance
  • Crisis management

Work Experiences

  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Devised and coordinated initiative and standard strategic plans, resulting in a $5 increase in sales revenue within 6 months.
  • Anticipated supply needs.
  • Created a task schedule for Textbook Supervisors based on their individual strengths and knowledge of strategic planning.
  • Coached a 11-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Conducted research to find appropriate answers to customer questions.
  • Achieved a 55% decrease in misplaced textbooks.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Acquired instructional materials within $20,000 constraints.
  • Collaborated on a district-wide textbook replacement strategy that led to Employee of the Year recognition for innovation in resource management.

Summaries

  • Astute Textbook Supervisor who is dedicated to providing excellent customer service and assistance.
  • Willing to put performance reporting knowledge to work for a well-established company in the Miscellaneous sector.
  • Achieved a 24% reduction in procurement time.
  • Achieved a 67% reduction in textbook procurement delays.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in budget management.
  • Achieved Employee of the Year recognition for effectively leading textbook procurement and distribution strategies that elevated educational resource standards for Raleigh.
  • Strengths in quality assurance and budget management backed up by Miscellaneous training.
  • Achieved significant resource optimization through needs assessments, ensuring textbook acquisitions meet immediate instructional needs while maintaining long-term usability.
  • Textbook Supervisor is a multi-talented Textbook Supervisor who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Streamlined textbook inventory management system, reducing surplus inventory and saving the department $18 annually.
  • Facilitated strategic partnerships with publishers, mitigating textbook shortages and improving time-to-market for materials by two years.
  • Led cross-functional meetings with 5 stakeholders to align on textbook requirements, achieving a 46% improvement in deadline adherence.
  • Developed vendor KPIs and SLAs to enforce standards, lifting average fulfillment rates by 22% in 2020.
  • Orchestrated textbook roll-out for new Lean courses across 8 departments, achieving 100% on-time delivery.
  • Reduced textbook procurement lead time by 65% through stronger vendor relations and process improvements.
  • Worked cross-functionally to develop tailored textbook solutions, decreasing ordering errors by 41%.
  • Documented and resolved metric which led to framework.
  • Instituted a digital textbook inventory control process, reducing manual errors by 54%.
  • Optimized budget forecasts for the academic year, successfully reducing textbook overspend by 31%.

Affiliations

  • Freemason
  • Project Management Institute
  • National Education Association (NEA)
  • Library and Information Technology Association (LITA)
  • American Marketing Association
  • Consortium for Open Access Textbooks (COAT)
  • Universal Textbook Accessibility Initiative 2020
  • Inventory Optimization and Tracking Systems Association 2017
  • Educational Resource Management Taskforce 2024
  • American Library Association (ALA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • ServSafe
  • Textbook Management Certification by National Association of College Stores (NACS)
  • Bookstore Certified Manager (BCM) by NACS
  • Project Management Professional (PMP) Certification by PMI
  • Inventory Management Certification by APICS
  • Google Certified Professional Cloud Architect
  • Certified Online Learning Facilitator by Learning Resources Network (LERN)
  • Certified in Production and Inventory Management (CPIM) by APICS

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