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Skills

  • Continuous process improvement
  • Sales planning and implementation
  • Budget development
  • Outsourcing
  • Employee scheduling
  • Client relations
  • Sales analysis
  • Process improvement
  • Public relations
  • Human Resources Leadership

Work Experiences

  • Kept track of everything.
  • Built and deepened relationships in order to form long-term, trusting relationships.
  • Established, enforced and updated initiative policies to keep business agile and responsive to changing market conditions.
  • Collaborated with Assistant Operations Officers to create and implement merchandising plans that ensured weekly profitability.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Identified
  • Created and managed a $18 annual operating budget, ensuring that controls were maintained and that overages were avoided in order to ensure the long-term viability of the company.
  • Ensured
  • Promoted professional skill development in category and metric employees through effective training, management, and motivation.
  • Answered 14 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Versatile
  • Motivated
  • Assistant Operations Officer is a multi-talented Assistant Operations Officer who is consistently rewarded for planning and operational improvements.
  • Assistant Operations Officer is a service-oriented position that focuses on providing exceptional customer experiences in order to generate consistent revenue growth.
  • Within Military, senior Assistant Operations Officer and outstanding performer in team leadership and performance reporting.
  • Expert at using in-depth knowledge of industry trends and shifts to provide valuable insights into new growth and expansion opportunities.
  • Focused and enthusiastic professional with strong standard, category, strategizing, and employee coaching and mentoring abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Ready to take on a challenging, growth-oriented role in workflow optimization?
  • Resourceful

Accomplishments

  • Implemented a fleet management system across the entire supply chain, reducing vehicle wear and tear costs by 80% annually.
  • Resolved product issue through consumer testing.
  • Supervision: Supervised sales team to monitor sales activity and goal achievement.
  • Automated routine reporting processes with Power BI, reducing administrative work by 18% and allowing more time to focus on strategic decisions.
  • Oversaw the consolidation of redundant operations, reallocating resources to higher-impact areas and achieving an annual savings of $5.
  • Generated custom reports using HubSpot, enhancing data-driven decision making and reducing time to insight by 14%.
  • Directed a global shipping restructuring that led to a 15% reduction in freight costs across 7 logistic partners, enhancing profitability.
  • Piloted a lean management approach, reducing waste across production lines by 59% and streamlining distribution processes.
  • Assisted in scaling operations to meet seasonal demand spikes, reducing unplanned overtime costs by 20% while maintaining service levels.
  • Developed and implemented a new SOP manual for logistics that improved shipment accuracy by 46% and reduced order fulfillment time by 18 days.

Affiliations

  • International Association of Operations Managers
  • Society of Women Engineers
  • Operations Management Association
  • Association of Information Technology Professionals
  • Freemason
  • Toastmasters
  • Project Management Institute
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Institute of Management Consultants (IMC USA)
  • National Contract Management Association (NCMA)

Certifications

  • CompTIA A+ Technician
  • International Organization for Standardization (ISO) 9001 Lead Auditor
  • Oracle Certified Professional (OCP) – MySQL
  • Microsoft Certified: Azure Fundamentals
  • Salesforce
  • Certified Facility Manager (CFM)
  • Certified in Logistics, Transportation, and Distribution (CLTD)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Public Accountant (CPA)
  • CompTIA Project+

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