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Skills

  • Market research
  • Customer service-oriented
  • Recording patient demographics
  • Faxing paperwork
  • Multi-line Telephone Systems
  • Filing assistance
  • Answering incoming calls
  • Contract agreement preparation
  • Textbook issuance
  • Excellent planner and coordinator

Work Experiences

  • Compiled annual budget recommendations for the end of the fiscal year.
  • Created high-quality internal and external office collateral, communications, and forms such as letters and memos.
  • Used spreadsheets or other database software like QuickBooks and Asana to compile and analyze data.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Created and updated Salesforce spreadsheets for tracking, analyzing, and reporting on initiative and process data.
  • Was in charge of communications, mail distribution, supply ordering, and inventory control in the office.
  • Used Microsoft Excel to keep track of important account and sales information in the company database.
  • Created initiative presentations that were both informative and appealing.
  • Was in charge of screening resumes and coordinating phone and in-person interviews.
  • Maintained strict confidentiality while creating files, reports, and records.

Summaries

  • Account Associate with 9 years of successful client relations and quality assurance experience.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • Hardworking and methodical, with outstanding organizational and communication abilities.
  • Reliable Program Support Assistant seeking to apply 13 years of team leadership and budget management experience to the Account Associate position.
  • Dedicated to providing excellent customer service.
  • Expert and knowledgeable in security, service, and clerical requirements.
  • Account Associate is a dependable and enthusiastic Account Associate with 2 years of front desk management experience.
  • Customer service, meeting scheduling, travel arrangements, task prioritization, and file management are among the skillsets of this resourceful and experienced Administrative Assistant.

Accomplishments

  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Developed and executed cross-selling strategies that resulted in a revenue increase of $9 within three years.
  • Updated and maintained company database to reflect current and accurate client records for more than 9 accounts.
  • Collaborated with development teams to introduce client-requested features ahead of schedule, increasing customer satisfaction by 44%.
  • Increased cross-selling opportunities by analyzing customer portfolios, introducing Jira solutions that increased sales by 37%.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Created monthly performance metrics reports, which provided actionable insights that improved client ROI by 81% on average.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Human Resource Management
  • Account Management Professionals Association (AMPA)
  • American Society of Safety Professionals
  • International Customer Service Association (ICSA)
  • Sales Management Association (SMA)
  • Association for Computing Machinery
  • Jaycees
  • Digital Analytics Association (DAA)
  • International Association of Administrative Professionals
  • LinkedIn Sales Navigator Certified

Certifications

  • Certified Internet Marketing Specialist (CIMS)
  • Google Project Management Certificate
  • Certified Key Account Manager (CKAM)
  • Salesforce Administrator Certification
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Professional Certified Marketer (PCM)
  • Certified Cloud Practitioner – AWS
  • Certified Public Accountant
  • Certified Revenue Management Professional

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