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Skills

  • Relationship building
  • Classroom supplies ordering
  • Human resource laws knowledge
  • Retention strategies
  • Presentation design
  • Multi-line Telephone Systems
  • Answering incoming calls
  • HIPAA compliance
  • Office administration
  • Cross-functional collaboration

Work Experiences

  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Prepared detailed expense reports and capital expenditure requests.
  • Prepared for meetings by gathering all necessary materials ahead of time.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Client rebate reconciliation, reporting, and check requests were all handled by me.
  • Converted physical files to digital records by scanning them.
  • Created documents and presentations to assist senior executives in making business decisions.
  • By reviewing business directories, building a database of leads, and launched, I was able to target potential clients.
  • Compiled annual budget recommendations for the end of the fiscal year.
  • Created and updated Salesforce spreadsheets for tracking, analyzing, and reporting on initiative and process data.

Summaries

  • Payment processing, correspondence management, and sales are all skills that this administrative team member possesses.
  • Reliable Program Support Assistant seeking to apply 13 years of team leadership and budget management experience to the Account Associate position.
  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • Account Associate with 9 years of successful client relations and quality assurance experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Schedule flexibility and the ability to travel up to 18% of the time.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Prepared to bring 2 years of experience to Harbor & Co. And take on a new and challenging role.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Developed and executed cross-selling strategies that resulted in a revenue increase of $9 within three years.
  • Exceed quarterly sales targets by 57% through tailored cross-selling strategies for key accounts.
  • Accomplished initiative through method.
  • Resolved product issue through consumer testing.
  • Introduced streamlined project tracking methods, expediting completion of time-sensitive deliverables by up to 18%.
  • Effectively employed problem-solving skills in high-pressure situations during a client crisis, ensuring no disruption to SLA targets.
  • Trained 17 temporary accounting administrative staff during tax season.
  • Monitored client revenue trends, providing recommendations that led to a 46% increase in overall client profitability.
  • Identified invoicing discrepancies and corrected errors, reducing billing disputes by 24%.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.

Affiliations

  • Business Marketing Association (BMA)
  • International Association of Administrative Professionals
  • National Association of Business Economics (NABE)
  • Rotary International
  • Jaycees
  • Digital Analytics Association (DAA)
  • Society for Marketing Professional Services (SMPS)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • American Marketing Association (AMA)

Certifications

  • Salesforce
  • Certified Financial Planner (CFP)
  • Professional Certificate in Business Analysis - initiative
  • Certified Digital Sales Professional (CDSP)
  • Apple Certified Associate (ACA)
  • Certified Customer Retention Specialist (CCRS)
  • Google Project Management Certificate
  • First Aid/CPR Certified
  • Chartered Customer Service Professional (CCSP)
  • Advanced Digital Media Strategy Certification

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