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Skills

  • Online training experience
  • Training program development
  • Financial Literacy Education
  • Cross-functional assessment tools
  • Organization
  • Process improvement
  • Team building
  • Interdisciplinary team collaboration
  • Public speaking
  • Job readiness coaching

Work Experiences

  • Collaborated with local health providers.
  • Achieved 84% employment rate for participants.
  • Achieved a 78% successful closure rate.
  • Achieved an average 75% improvement in goal attainment.
  • Built a network of 9 community resources that increased client access to essential services, contributing to a 53% decrease in unmet needs.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Achieved estimated annual savings of $8.
  • Achieved an 4% increase in favorable outcomes.
  • Addressed financial and housing crises in Atlanta.
  • Used SAP to create training for program employees, resulting in a 14% increase in company retention and productivity.

Summaries

  • Addressed client needs.
  • Achieved a 4% increase in favorable outcomes.
  • Experienced Training Specialist with a track record of success in vendor management instruction spanning 17 years.
  • Supportive Case Management Coach with in-depth knowledge of standard industry practices and the ability to help initiative companies achieve long-term success.
  • An outgoing personality with a hands-on, creative approach.
  • Looking for new professional opportunities that will allow me to advance.
  • Advocated for policy changes in public assistance programs.
  • Trained in the use of SAP and the negotiation of program.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.
  • Working with managers to hone in on specific requirements is second nature to me.

Accomplishments

  • Designed and implemented a resource utilization dashboard, helping reduce bottlenecks in client service access by 39%.
  • Facilitated over 4 client workshops on life skills development, achieving an average client satisfaction rate of 84%.
  • Trained 17 staff members on new case management software, yielding a 30% drop in input errors.
  • Collaborated with stakeholders to set up mobile service units, increasing outreach to under-served areas by 16%.
  • Coordinated with legal departments to ensure case management processes complied with new regulatory standards, achieving 66% adherence.
  • Reviewed and updated over 15 case plans, resulting in a 72% improvement in overall case outcomes.
  • Presented a policy impact evaluation report to senior leadership, leading to changes that improved service access for 12 clients.
  • Led efforts in designing trauma-informed care programs, resulting in an increase in service utilization from key demographics by 50%.
  • Improved service delivery timelines by implementing data-driven case follow-up systems, cutting response delays by 79%.
  • Spearheaded a crisis intervention plan, reducing escalations to outside emergency services by 68%.

Affiliations

  • International Council for Coaching Excellence (ICCE)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • American Case Management Association (ACMA)
  • National Association of Counties (NACo) – Health and Human Services Committee
  • Federal Emergency Management Agency (FEMA) Housing and Homelessness Initiative
  • Association for Computing Machinery
  • National Coalition for Homeless Veterans (NCHV)
  • Association of Clinicians for the Underserved (ACU)

Certifications

  • Solution-Focused Brief Therapy (SFBT) Certification, 2022, Harbor & Co.
  • Mindfulness-Based Stress Reduction (MBSR) Practitioner - 2017 - category
  • Trauma-Informed Care Certification - 2019, Brightline
  • Certified Domestic Violence Advocate (CDVA) - 2016 - standard
  • Compassion Fatigue Professional (CFP) Certification - 2019 - Cedar Works
  • CompTIA Network+
  • Certified Professional Life Coach (CPLC) - 2023 - system
  • Nonprofit Leadership and Management Certification - 2018 - Summit Group
  • Certified Community Resource Specialist (CRS) - 2016 - Harbor & Co.
  • First Aid/CPR Certified

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