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Skills

  • Conflict resolution
  • Crisis management and emergency preparedness
  • Team Leadership
  • Dining room layout planning
  • Kitchen equipment operation and maintenance
  • CRM system implementation
  • Recruitment
  • Staff management
  • Organization
  • Sanitizing understanding

Work Experiences

  • Collaborated with vendors to negotiate contracts.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Identified operational flaws and took corrective action to address framework and method concerns while also facilitating system.
  • Analyzed customer surveys.
  • Analyzed sales trends to create targeted promotions, which increased beverage sales by 70% during off-peak periods.
  • Boosted table turn rate during peak hours.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Coordinated with the advertising team.
  • Informed 9 initiative of employees about menu changes and procedures.

Summaries

  • Boosted beverage sales by 15% during off-peak hours.
  • Within Miscellaneous, senior Dining Manager and outstanding performer in performance reporting and quality assurance.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • With customers and team members alike, be upbeat and positive.
  • Dining Manager with 14 years of successful stakeholder engagement and project management experience.
  • Achieved a 64% reduction in food waste.
  • Adept in supplier negotiations.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Utilized key performance indicators (KPIs) to track and improve customer turnover times, achieving an average reduction of 11 minutes per table.
  • Implemented table-buzz technology that allowed for more efficient table assignments, leading to a 40% increase in seating capacity during peak periods.
  • Negotiated contracts with suppliers, achieving a 67% reduction in ingredient costs while maintaining high-quality standards.
  • Increased banquet sales by 63% through strategic partnerships with local businesses and community organizations.
  • Pioneered a new ‘happy hour’ cocktail menu, increasing sales during off-peak hours by 33% over one year.
  • Documented and resolved standard which led to procedure.
  • Led a team of 16 dining staff, optimizing service quality and achieving a 35% increase in customer satisfaction within three years.
  • Designed and launched a 'dine and donate' program that not only increased foot traffic by 64%, but also raised $59,000 for charity.
  • Coordinated with external vendors to host special dining events which boosted seasonal sales by $58,000 and generated 73% more reviews.
  • Responsible for the hiring and training of over 12 staff members, achieving a 24% increase in employee retention and a 61% reduction in training costs.

Affiliations

  • Project Management Institute (PMI)
  • National Restaurant Association (NRA)
  • United States Healthful Food Council (USHFC)
  • Hospitality Asset Managers Association (HAMA)
  • American Culinary Federation (ACF)
  • Professional Convention Management Association (PCMA)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Zero Waste International Alliance
  • Les Dames d'Escoffier International

Certifications

  • Certified Hospitality Supervisor (CHS)
  • OSHA 30-Hour General Industry Certification
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Bar Manager (CBM)
  • Culinary Arts Certificate by Ironclad Systems
  • Food and Safety Management Systems (ISO 22000)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect

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