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Skills

  • Customer satisfaction improvement
  • Equipment maintenance
  • Budget forecasting and allocation
  • Category equipment
  • Cost control strategies
  • First Aid/CPR
  • Food plating and presentation
  • Kitchen staff coordination
  • Organization
  • Project organization

Work Experiences

  • Attended over 6 high-capacity events annually.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Collaborated with the kitchen team on menu design.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Achieved results across 11 weeks.
  • Achieved Innovation Award for best restaurant service in Boston by optimizing operational efficiency and enhancing customer interactions.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Informed 9 initiative of employees about menu changes and procedures.
  • Used previous supply needs and forecasted business levels to estimate required supplies.

Summaries

  • Achieved customer satisfaction growth by 55%.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Achieved a 83% improvement in customer satisfaction within several months.
  • Dining Manager has been certified.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 30% increase in off-peak beverage sales.
  • Within Miscellaneous, senior Dining Manager and outstanding performer in performance reporting and quality assurance.
  • Achieved 35% reduction in employee turnover.
  • Accomplished Dining Manager with expertise in training high-performing teams.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Directed staff participation in cross-selling initiatives, increasing dessert and wine sales by 46% in 18 months.
  • Redesigned floor plans to accommodate 7 more tables during high-capacity evening events, boosting revenue by 72%.
  • Implemented table-buzz technology that allowed for more efficient table assignments, leading to a 40% increase in seating capacity during peak periods.
  • Collaborated with marketing to launch targeted social media campaigns, resulting in 59% increase in bookings during off-peak hours.
  • Oversaw full-service catering for 4 large-scale events, averaging 3 guests per event and ensuring timely and professional service.
  • Reduced overtime hours by 43% through optimized scheduling and increased staff training in operational efficiency.
  • Enhanced customer engagement through a revamped CRM system, helping the restaurant achieve a 62% increase in repeat business within several months.
  • Raised employee performance levels by conducting bi-weekly training sessions focusing on upselling and menu knowledge, increasing average ticket values by 72%.
  • Coordinated with external vendors to host special dining events which boosted seasonal sales by $58,000 and generated 73% more reviews.

Affiliations

  • International Live Events Association (ILEA)
  • Category Chamber of Commerce
  • United States Healthful Food Council (USHFC)
  • Institute of Hospitality
  • Society of Human Resource Management
  • Council of Hotel and Restaurant Trainers (CHART)
  • Atlanta Restaurant Association
  • National Association of Social Workers
  • Zero Waste International Alliance
  • Association for Computing Machinery

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Culinary Manager (CCM)
  • Choke & Allergen Response Certification
  • Certified Public Accountant (CPA)
  • Salesforce
  • Certified Hospitality Department Trainer (CHDT)
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)

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