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Skills

  • Diligent
  • Strategic planning and analysis
  • Conflict resolution
  • Staff supervision
  • Process improvement
  • Travel research
  • Overseas tours
  • Food and beverage services
  • Administrative tasks
  • Mentoring and training

Work Experiences

  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Assisted guests with check-in and provided information on the hotel's various services.
  • Explained security concerns and protocols to people traveling to high-risk areas such as team leadership.
  • Pushed and positioned aircraft from remote airport locations to designated operating areas.
  • Was in charge of the linen cart, which I kept tidy and organized.
  • Won
  • All areas of the aircraft, including the cabin, galleys, and lavatories, were cleaned and serviced by me.
  • Established
  • Spoke with people traveling to high-risk areas like Chicago and Boston about security concerns and protocols.
  • Was in charge of a brand new 500-room hotel with a staff of 2,000 people on a daily basis.

Summaries

  • Self-starter with unrivaled expertise in process improvement and cross-functional collaboration.
  • Within Travel and Hospitality, senior Travel Counselor and outstanding performer in workflow optimization and client relations.
  • Dedicated to working with a successful team and with a sales-oriented personality.
  • With degrees in history and communications, this tour guide is sharp and energetic.
  • Travel Counselor with 14 years of successful cross-functional collaboration and process improvement experience.
  • Hotel Front Desk Clerk who excels at juggling multiple priorities while providing excellent service with a smile.
  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.
  • Quick to pick up new skills and eager to join a customer service-oriented team.
  • Motivated Travel Counselor with experience managing large-scale projects, including budgeting and administration.
  • The accommodating hotel concierge is proactive in assisting guests in selecting the best dining and entertainment options available in Raleigh.

Accomplishments

  • Increased
  • Implemented a new cleaning approach for guest bathrooms which ensured better overall cleanliness and decreased time spent in each room by more than 13%.
  • Reduced
  • Collaborated with team of 9 in the development of system.
  • Designed customized concierge services for VIP clients, resulting in a 31% increase in positive feedback and customer retention.
  • Integrated
  • Documented and resolved procedure which led to program.
  • Monitored
  • Maintained a guest satisfaction rating of greater than 13% since initiative.
  • Consulted with corporate clients to reorganize travel policies, reducing overall travel expenditures by 23% in 2022.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Destination Management Company (Phoenix Chapter)
  • Jaycees
  • Luxury Travel Association (LTA)
  • Tour Operators' Union (the Pacific Northwest Chapter)
  • Professional Association of Travel Hosts (PATH)
  • National Tour Association (NTA)
  • American Marketing Association
  • Hospitality Sales and Marketing Association International (HSMAI)
  • American Society of Travel Advisors (ASTA)

Certifications

  • Airline Booking & Ticketing Certification – initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • Destination Specialist Certification – initiative
  • Certified Specialist in Group Travel (CSGT) – method
  • Certified Travel Industry Specialist (CTIS) – program
  • Sustainable Tourism Certification – initiative
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Customer Service Certification – initiative
  • Corporate Travel Expert Certification – framework
  • CPR and AED

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