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Skills

  • Cost-saving initiatives
  • Conflict resolution
  • Team Leadership
  • Onboarding program development
  • Workforce scheduling
  • Preventative maintenance planning
  • Strategic planning
  • Profit and Loss
  • Store Promotions
  • Employee performance evaluations

Work Experiences

  • Achieved a targeted 64% improvement in underperforming areas.
  • Coordinated inventory management to maintain critical stock levels, ensuring 52% order fulfillment accuracy for ServiceNow.
  • Collaborated with equipment vendors to ensure timely repair and maintenance of tools, reducing costly delays by $3 per year.
  • Built and maintained positive relationships with vendors of products and equipment.
  • Coordinated inventory management.
  • Adopted a tiered pricing model for premium services.
  • Oversaw tire bay team members, ensuring that safety standards and tire bay policies and procedures were followed.
  • Identified and properly disposed of tires that were worn or damaged beyond repair, informing clients of the need for replacement and guiding them through the process of selecting a new tire and warranty.
  • Contributed $4 to quarterly incremental revenue.
  • Achieved a 66% reduction in repair time.

Summaries

  • Optimize long-term success by effectively balancing targets with resources.
  • Providing a superior customer experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Costs were consistently reduced while profits were increased.
  • Tire Center Supervisor expert with 16 years of experience.
  • Advancing technicians to new levels of expertise while ensuring customer satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Bringing 17 years of industry experience to Meridian, and ready to take on a challenging, growth-oriented role.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Tire Center Supervisor.

Accomplishments

  • Guided the team through the successful completion of an audit in compliance with local and state safety regulations, ensuring zero violations for 2015.
  • Trained and mentored 7 employees on safety protocols, reducing workplace injuries by 41% YOY.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented an automated scheduling system that optimized staff availability, reducing downtime by 72% and improving bay utilization.
  • Spearheaded the introduction of a digital customer follow-up system which enhanced service retention, bringing repeat servicing up by 61% over one year.
  • Drove a successful customer satisfaction program that resulted in a 85% increase in repeat business through targeted feedback and service improvements.
  • Boosted team morale and productivity by instituting an employee recognition program, resulting in 30% lower turnover and consistent service performance.
  • Established dealership partnerships that brought in an additional 5 tire installation jobs per week, increasing weekly revenue by $18.
  • Collaborated with the sales team to implement targeted marketing for tire promotions, resulting in a sales uplift of $18 in 2019.
  • Introduced a data-driven workforce scheduling tool, improving attendance rates by 72% and reducing overtime costs by $13 annually.

Affiliations

  • National Retail Federation (NRF)
  • Retail Operations and Management Training Certificate
  • Jaycees
  • Automotive Safety Compliance Initiative
  • Project Management Institute
  • Society of Human Resource Management
  • Fleet Maintenance Council (FMC) Member
  • National Tire Recycling Association (NTRA)
  • Business Leadership Certification by program
  • Toastmasters

Certifications

  • Fleet Tire Technician Certification - Tire Industry Association
  • Microsoft Certified Systems Engineer (MCSE)
  • Online Marketing and Sales Promotions Certification - Summit Group
  • Team Leadership & Management Certification - Meridian
  • Warehouse Safety Compliance Certification - Brightline
  • Retail Operations Management Certification (ROMC) - Harbor & Co.
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Leadership Skills for Supervisors Certificate - Ironclad Systems

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