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Skills

  • Relationship development
  • Relationship building
  • Verbal and written communication
  • First Aid/CPR
  • Cross-functional team leadership
  • Timeline management
  • Operations management
  • Budget development
  • Recruitment
  • Deadline-oriented

Work Experiences

  • Kept track of financial performance using daily reports.
  • Provided staff training, coaching, and mentoring to ensure that best practices and new policies or programs were implemented effectively.
  • Kept track of everything.
  • Drove client experience optimization, exceeding corporate goals and delivering additional 2% business growth.
  • Managed
  • Was in charge of several departments, including customer service, sales, and marketing.
  • Got better.
  • Promoted professional skill development in method and system employees through effective training, management, and motivation.
  • Gathered, organized, and entered data into a database system.
  • Established

Summaries

  • Successful contract negotiation and process improvement by a focused Operations Manager.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • 12 years of progressive leadership experience from a results-oriented management professional.
  • Dedicated leader with 5 years of business planning and oversight experience.
  • Innovative
  • Organized and conscientious, with strong written, oral, and interpersonal communication abilities.
  • Looking for a position as a General Manager in the Miscellaneous sector.
  • Talented Fixed Operations Directors who successfully oversee and steer Fixed Operations Directors are highly effective at enabling improvements.
  • Using a forward-thinking approach and a collaborative style, effective in maintaining smooth and efficient operations.
  • Within Miscellaneous, senior Fixed Operations Director and outstanding performer in stakeholder engagement and team leadership.

Accomplishments

  • Reduced warranty claim rejections by 58% through implementation of improved quality control measures before submission.
  • Managed department transition to a cloud-based service management platform, boosting record accessibility and data accuracy by 68%.
  • Increased department profitability by 37% through strategic parts procurement and volume-based vendor contracts.
  • Partnered with cross-functional teams to improve aftermarket product offerings, increasing accessory sales revenue by 53%.
  • Facilitated cross-department training for repair advisors and parts warehouse staff, which decreased service delays by 73%.
  • Optimized service drive workflow through key process improvements, reducing average vehicle turnaround time by 6%.
  • Routinely evaluated staff performance and executed training plans that improved first-time fix ratios by 19%.
  • Introduced a cost-saving parts ordering system that managed inventory more effectively, reducing carrying costs by 48%.
  • Led the development of service lane technology integration, reducing check-in times by 8 minutes per vehicle.
  • Business Development:: Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.

Affiliations

  • Denver Chamber of Commerce Auto Industry Representative
  • Jaycees
  • Local Dealership Board member promoting workforce development initiatives
  • Automotive Service Association (ASA) Member
  • Fixed Operations consulting partner with metric
  • Fleet Maintenance Operations Committee Participant
  • Alliance of Automotive Service Providers (AASP) Regional Chapter
  • Automotive Logistics Association Conference Attendee
  • Automotive Services Council of California (ASCCA) Affiliate
  • Association for Supply Chain Management (APICS)

Certifications

  • ServSafe
  • Certified Automotive Fleet Manager (CAFM)
  • Certified Dealership Parts & Service Director (CDPSD) by Beacon Labs
  • National Institute for Automotive Service Excellence (ASE) Service Consultant Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Fixed Operations Director (CFOD) by Ironclad Systems
  • Certified Automotive Service Consultant (CASC)
  • Certified Automotive Parts Professional (CAPP)
  • CompTIA A+ Technician
  • CompTIA Network+

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