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Skills

  • Communications
  • Conflict resolution
  • Budget administration
  • Staff training/development
  • Maintaining compliance
  • Recipes and menu planning
  • Setting goals
  • Operations management
  • Pricing policies
  • Administering claims

Work Experiences

  • Increased productivity by 12% by forecasting sales, allocating resources, and managing scheduled labor.
  • Established, enforced and updated metric policies to keep business agile and responsive to changing market conditions.
  • Used metrics in order to evaluate performance and policies.
  • Guided
  • Developed effective 7 month business plans to ensure that strategic decisions were made with a long-term goal in mind.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Was in charge of several departments, including customer service, sales, and marketing.
  • Gathered, organized, and entered data into a database system.
  • Sought advice.
  • Created reports that included project information and forecasts.

Summaries

  • Fixed Operations Director with a track record of success in improving operations, cost controls, and customer relationships.
  • Motivated individual.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Capable of preparing and administering budgets, setting goals, and formulating effective policies.
  • Sales expert, strategic planner, and decision-maker with excellent interpersonal and communication skills.
  • Proactive
  • Fixed Operations Director with 10 years of successful vendor management and risk assessment experience.
  • Resourceful
  • With proactive and ambitious approaches, they have been successful in increasing employee productivity, customer satisfaction, and business profits.
  • With a nuanced and flexible approach, he is decisive and strategic.

Accomplishments

  • Ensured compliance with industry standards and safety regulations, leading to perfect audit scores for 13 consecutive years.
  • Sourced and established relationships with new parts suppliers, resulting in a 77% reduction in overhead costs.
  • Supervision: Supervised sales team to monitor sales activity and goal achievement.
  • Documented and resolved method which led to system.
  • Increased department profitability by 37% through strategic parts procurement and volume-based vendor contracts.
  • Business Development:: Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Collaborated with team of 12 in the development of process.
  • Reduced warranty claim rejections by 58% through implementation of improved quality control measures before submission.
  • Collaborated with OEM service representatives to instate training certifications for staff, increasing compliance with factory standards by 56%.
  • Managed a team of 17 service and warranty personnel, improving overall work order throughput by 59% over 6 months.

Affiliations

  • Project Management Institute
  • Institute of Vehicle Engineers (IVE) Certification
  • Denver Chamber of Commerce Auto Industry Representative
  • Automotive Industry Planning Committee Member for process
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • International Vehicle Recycling Network (IVRN) Member
  • Fleet Maintenance Operations Committee Participant
  • International Council of Nurses
  • National Auto Body Council (NABC) Membership

Certifications

  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Daimler Truck Master Service Manager Certification
  • Expense Control
  • Certified Automotive Parts Professional (CAPP)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Ford Senior Master Certified Dealership Operations Manager
  • Certified Business Analysis Professional (CBAP)
  • Certified Service Lane Optimization Professional (CSLOP) by Brightline

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