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Skills

  • Cross-departmental collaboration
  • Labeling and boxing
  • System scanning
  • Capacity planning for pier operations
  • Customer service excellence
  • Project organization
  • Collaboration with security teams
  • Conflict resolution
  • Logistics
  • Order picking and processing

Work Experiences

  • Assisted over 17 daily passengers.
  • Addressed technical issues related to boarding equipment.
  • Avoided delays and fines totaling $6.
  • Double-checked the quantity and description of the materials received by comparing them to the packing list.
  • Achieved a 85% increase in traveler satisfaction.
  • Attached documentation to shipments leaving the facility, such as receipts, packing slips, and bills of lading.
  • Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies.
  • Achieved a 33% customer satisfaction score.
  • Awarded Excellence Award for maintaining a 55% safety compliance rate over 14 years of pier operations.
  • Analyzed data related to boarding patterns.

Summaries

  • Dedicated Material Handler with 2 years of experience moving loads quickly and safely.
  • With 3 years of experience delivering various items to specified locations, logical and time-saving mover.
  • Offer Mandarin and Portuguese fluency.
  • Dedicated to completing tasks and job responsibilities in a timely and unobtrusive manner.
  • Committed Pier Agent with 16 years of experience in framework warehouse moving and arranging materials.
  • With excellent freight labeling capabilities, this company is dependable and safety-conscious.
  • Strengths in vendor management and cross-functional collaboration backed up by Miscellaneous training.
  • Inventory audits and product staging are two areas where I excel.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Optimized dockside passenger processing, directly contributing to a 81% reduction in late departures across 8 peak season cruises.
  • Streamlined operations by improving passenger flow through collaboration with security and dock team, reducing wait times by 15% during peak embarkation periods.
  • Supported waste reduction efforts by tracking and managing disposal processes onboard, leading to a confirmed 59% decrease in waste footprint at the dock.
  • Coordinated the seamless integration of pier activities with cruise schedules, improving synchronization between departures and dock availability by 85%, minimizing delays.
  • Led efforts to modernize booking technology by migrating legacy systems to Power BI, reducing processing errors and ticketing issues by 63%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded a cross-departmental staff efficiency initiative, saving 11 labor hours weekly through an improved dockside task-assignment system.
  • Coordinated with system to improve communication channels and ensure seamless workflows for 12 incoming and outgoing cruise passengers.
  • Coordinated cross-ship passenger transfers for complex itineraries involving 17 ships and destinations, reducing transfer times by 38% through proactive planning.
  • Led a cross-functional team handling high-value shipments and reduced unload time by 51% for a series of 15 time-sensitive projects.

Affiliations

  • Certified Passenger Services Agent (2018)
  • Association for Supply Chain Management (APICS)
  • Society of Professional Ship Brokers
  • International Council of Nurses
  • Jaycees
  • International Association of Maritime Security Professionals
  • National Cruise Licensing Authority (program)
  • International Ship Masters' Association (ISMA)
  • International Maritime Organization (IMO)
  • International Federation of Freight Forwarders Associations (FIATA)

Certifications

  • Certified Public Accountant
  • Certified Tourism Ambassador (CTA)
  • CompTIA Network+
  • Certified Passenger Service Agent (CPSA)
  • Certified Supply Chain Management Professional (CSCMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • International Maritime Dangerous Goods Code (IMDG) Certification
  • Advanced Inventory Management and Cost Control Jira
  • Conflict Resolution and Management Certification - Vantage
  • First Aid/CPR Certified

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