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Skills

  • MS Office
  • Bilingual drink service (standard)
  • Basic math
  • Collaborating with kitchen and serving staff
  • Client consultation on beverage pairings
  • Ordering bar supplies
  • Custom cocktail menu creation
  • Food & beverage pairing consulting
  • Communications
  • Event-specific drink pairings

Work Experiences

  • Adjusted product offerings.
  • Collaborated with the event coordinator to develop custom beverage pairings, resulting in a 64% increase in client satisfaction.
  • Collaborated with local breweries and distilleries to curate exclusive beverage offerings, enhancing brand reputation and client loyalty.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Boosted overall event spend by $17.
  • Consulted with clients for themed events.
  • Avoided fines.
  • Collaborated with the event coordinator.
  • Appealed to eco-conscious clients.
  • Increased bar revenue by 16% through the creation and marketing of featured cocktails.

Summaries

  • Achieved a 69% increase in client feedback score.
  • Strong track record of providing outstanding service in procedure and process establishments.
  • An adaptable Lead Bartender skilled in training bartenders in customer service and cocktail preparation, leading to higher guest satisfaction.
  • Over the course of 12 years of experience, I've gained management expertise.
  • Maintain a clean, well-stocked, and well-organized work environment at all times.
  • Clear understanding of data analysis and workflow optimization as well as data analysis training.
  • Expedient mixologist with 16 years of experience providing excellent service and cultivating a loyal customer base.
  • In search of a challenging environment where I can apply my mixology skills and engaging customer service skills.
  • Built strong relationships with clients.
  • Catering Events Lead Bartender with 5 years of successful performance reporting and cross-functional collaboration experience.

Accomplishments

  • Orchestrated beverage service for 12-day corporate events, driving a 41% increase in total sales through strategic menu offerings.
  • Documented and resolved standard which led to system.
  • Led bar staff during multi-day events, coordinating shifts and inventory, resulting in seamless day-to-day operations without stockouts or delays.
  • Reduced bar service mistakes through an organized workflow and POS system enhancements, leading to 18% fewer customer complaints.
  • Utilized superior client service and a personalized approach to successfully secure long-term contracts with 10 corporate accounts.
  • Implemented a system to track alcohol consumption and prevent over-service, securing 36% compliance during 8 major events.
  • Achieved PMP to improve bar operational safety, ensuring regulatory compliance and minimizing risks relating to alcohol service.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Decreased guest wait times by implementing pre-batched cocktails, allowing bar staff to serve 18 additional customers per hour while maintaining drink quality.

Affiliations

  • International Bartender Course by process
  • Society of Event Coordinators and Planners (SECP)
  • Freemason
  • Association of Cocktail Culture Enthusiasts (ACCE)
  • International Association of Administrative Professionals
  • Event Planning and Design Association (EPDA)
  • Shareholder - Craft Cocktail Brands Advocacy Group
  • Rotary International
  • Society for Hospitality and Entertainment Professionals
  • Local Chapter: Craft Beverage Guild Phoenix

Certifications

  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Inventory Management for Bartenders Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Master Mixologist Certification 2016
  • Certified Bar Manager Summit Group 2024
  • First Aid/CPR Certified
  • Certified Food Protection Manager (CFPM)

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