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Skills

  • Complex issue troubleshooting
  • Business Case Development
  • Technical documentation development
  • Software diagnosis
  • Problem identification and resolution
  • Problem resolution
  • Data-driven decision making
  • Cross-functional team leadership
  • Process improvement
  • Product Performance Analysis

Work Experiences

  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Collaborated with engineering and UX designers to create a new feature, boosting customer satisfaction scores by 47%.
  • Collaborated with R&D teams.
  • Analyzed product performance metrics.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Described procedure solutions to customers to aid in problem resolution.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Used vendor management and project management to maintain servers and systems, ensuring that networks remained fully operational during peak periods.

Summaries

  • Competent Senior Product Development Analyst with experience assisting initiative users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Scrum Master and Six Sigma are proudly certified.
  • Jira expert and SAP user.
  • Adept at managing portfolios totaling $18 in revenue.
  • Excellent Senior Product Development Analyst with 15 years of experience providing exceptional support to users at all levels.
  • Boosted user adoption by 36%.
  • Achieved time savings of 64%.
  • Senior Product Development Analyst with 11 years of successful vendor management and strategic planning experience.
  • Award-winning product management expert with demonstrable successes in reducing development times and meeting customer demands through efficient process improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Collaborated with data science team on machine learning implementation, ensuring that new features leveraged consumer behavior for a 72% increase in adoption.
  • Conducted A/B testing on framework, resulting in a 63% increase in conversion rates.
  • Identified target market opportunities through customer feedback analysis, helping increase user acquisition by 32%.
  • Guided the configuration of automated testing frameworks for HubSpot, leading to 28% improvement in testing efficiency.
  • Spearheaded risk management assessments for HubSpot, mitigating potential compliance issues and saving $5 in possible fines.
  • Drove product quality reviews, successfully addressing 2 issues within 18 months.
  • Implemented a real-time analytics dashboard, enabling quicker decision-making processes and generating 5% faster time-to-market for product launches.
  • Observed and evaluated the end-to-end product development lifecycle for SAP, allowing a launch 5 weeks ahead of schedule.
  • Worked with finance to restructure pricing models for Workday, generating an additional $7 in annual revenue.
  • Collaborated with team of 9 in the development of process.

Affiliations

  • National Association of Manufacturers (NAM)
  • Google Product Management Certification
  • Project Management Institute
  • International Association of Administrative Professionals
  • International Association of Product Managers (IAPM)
  • Software & Information Industry Association (SIIA)
  • Scrum.org Professional Scrum Product Owner (PSPO)
  • Certified Data Management Professional (CDMP)
  • National Association of Social Workers
  • International Supply Chain Education Alliance (ISCEA)

Certifications

  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Financial Modeling & Valuation Analyst (FMVA)
  • Google Analytics Individual Qualification (GAIQ)
  • Facebook Blueprint Certification in Product Marketing
  • ServSafe
  • Certified Agile Leadership (CAL) Credential from Scrum Alliance
  • Certified Communicator in Project Management (PMI-CCPM)
  • Oracle Cloud Infrastructure Certified Architect Associate
  • Certified Associate in Product Analytics (CAPA)

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