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Skills

  • Vendor management and contract negotiation
  • Executive-level communication and reporting
  • Cross-functional team leadership
  • Advanced IT Budget Management
  • Data-driven decision making
  • IT Strategic Planning and Execution
  • Cybersecurity Protocol Design
  • Cloud Migration Strategy & Deployment
  • Enterprise Systems Implementation
  • Business Continuity and Uptime Assurance

Work Experiences

  • Built relationships with key third-party vendors.
  • Earned Innovation Award from the IT department for excellence in risk management.
  • Keep track of the university's overall IT operations.
  • Conducted risk analysis of critical IT services.
  • Completed projects under budget by 79%.
  • Acquired external clients over three years.
  • Chaired steering committees for IT infrastructure projects.
  • Acted as a key advisor to C-suite executives on technology integrations, resulting in successful adoption of QuickBooks that improved workflow.
  • Developed and enforced enterprise network policies, leading to a reduction in unauthorized network access incidents by 34% in 2015.
  • Decreased physical storage requirements by 37%.

Summaries

  • Adept at enhancing team performance.
  • Cut potential downtime by 29%.
  • Achieved vendor savings of over $10.
  • Conducted staff training.
  • Delivers IT solutions that align with corporate roadmaps.
  • Adept at large enterprise IT transitions.
  • Achieved higher user satisfaction.
  • As Deputy Director IT, led complex integrations post-acquisition, maintaining zero downtime for users while optimizing multiple communication tools, saving the organization $17. Adept at large enterprise IT transitions and cross-functional collaboration.
  • Adept at change management.
  • Dedicated to improving IT service desk performance, slashing resolution time down from 2 days to 7 hours through innovative workflow and ticketing system integrations. Adept at boosting user experience and team performance.

Accomplishments

  • Monitored and optimized the cloud services infrastructure, reducing operational expenditures by 47% while maintaining critical system performance standards.
  • Successfully implemented framework solutions, increasing cloud-based application reliability by 48% over several months.
  • Partnered with upper management to identify 4 key IT investments, boosting overall business operations productivity by 25% over three years.
  • Implemented an advanced data storage solution that enhanced backup frequency to every 18 months, minimizing data loss risks for mission-critical information.
  • Optimized IT service workflows, driving down response times by 19% across all departments and improving user satisfaction scores.
  • Led an organization-wide IT infrastructure rebuild, reducing downtime by 53% and increasing overall system reliability over three years.
  • Created a comprehensive risk assessment process for IT infrastructure, leading to proactive threat detection and a 22% reduction in security breaches.
  • Reduced technical debt by migrating outdated software to a scalable, cloud-native solution, cutting software maintenance costs by $8.
  • Conducted a thorough evaluation of the existing IT asset portfolio, eliminating unnecessary redundancies and saving the company $9 annually.
  • Increased end-user satisfaction by over 46% after implementing an automated incident management system, resolving issues 15 times faster.

Affiliations

  • Certified Information Systems Auditor (CISA), ISACA, 13 months 2018
  • Industry Advisory Board Member, International Data Corporation (IDC), IT Strategy in Cloud and AI, 2021-Present
  • Participant, MIT Sloan School of Management's CIO Leadership Development Program, 2019
  • Board Certified in Cybersecurity (CC), GIAC Certifications, Global Information Assurance Certification (GIAC), 2020
  • Board Member, Institute of Electrical and Electronics Engineers (IEEE) Working Group on Green IT, 2016
  • Fellow, Harvard Business School Executive Education in IT Strategy and Operations, 2017
  • Fellow, IT Governance Institute (ITGI), Center for IT Governance Excellence, 2020
  • Certified Information Systems Security Professional (CISSP), International Information System Security Certification Consortium (metric²), 2020
  • Local Chapter Member, Project Management Institute (PMI), Chicago, 2018-Present
  • Member, Society for Human Resource Management (SHRM), specializing in IT Talent Development, 2016-Present

Certifications

  • COBIT 5 Foundation Certification
  • CompTIA Advanced Security Practitioner (CASP+)
  • AWS Certified Solutions Architect – Professional
  • Lean Six Sigma Black Belt Certification
  • Certified SAFe® 5 Program Consultant (SPC)
  • GIAC Information Security Fundamentals (GISF)
  • ITIL Foundation Certification
  • Certified Enterprise Architect via TOGAF system
  • Certified Information Systems Auditor (CISA)
  • Certified Chief Information Security Officer (CCISO)

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