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Skills

  • Data-driven approach to therapy improvements
  • Patient intake process optimization
  • First Aid/CPR
  • Budgets
  • Customer service
  • Integrated healthcare models
  • Patient adherence monitoring
  • Evidence-based therapeutic program development
  • Employee wellness initiative implementation
  • Organization

Work Experiences

  • Solved process issues, improved operations, and provided excellent customer service.
  • Transported HubSpot to 18 months customer locations.
  • Devised treatment strategies for patients.
  • Collaborated with procedure customers to determine their needs and deliver standard service.
  • Authored revised clinical guidelines.
  • Looked for industry trends on social media and through online sources.
  • Addressed comorbidities in high-risk patients.
  • Authored and presented research findings at procedure, leading to improvements in industry-wide therapeutic techniques.
  • Achieved a 27% increase in long-term sobriety.
  • Collaborated with category administrators.

Summaries

  • Clear understanding of vendor management and cross-functional collaboration as well as data analysis training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Active listening and accurate data entry were both successful.
  • Committed to providing individualized patient care and problem-solving diagnoses.
  • Achieved recognition in 2021.
  • Clinical operations innovator.
  • Strengths in team leadership and performance reporting backed up by Healthcare training.
  • Lead Clinical Therapist with 9 years of successful client relations and cross-functional collaboration experience.
  • Collaborated with hospital administrators.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Mentored a team of 9 clinicians, increasing overall team productivity by 82% and improving patient care results.
  • Developed and applied a risk assessment model to integrate trauma-informed care, reducing crisis situations by 53%.
  • Utilized data-driven techniques to measure therapeutic outcomes, leading to a measurable increase in therapy success rates by 20% over a two years.
  • Documented and resolved process which led to system.
  • Collaborated with team of 8 in the development of process.
  • Improved clinical workflow efficiency by 20% through the introduction of standardized protocols for patient intake and case documentation.
  • Led a pilot program for teletherapy services, resulting in an expansion of virtual care offerings to 73% of the client base.
  • Created mentorship opportunities for junior therapists, resulting in 13 successful promotions and increasing organizational capacity for high-quality care.
  • Transitioned in-person therapy sessions to remote telehealth sessions during process, successfully maintaining therapy for 12 clients with a 59% satisfaction rate.
  • Collaborated with a multidisciplinary healthcare team to formulate individualized treatment plans, leading to a 83% improvement in patient recovery rates.

Affiliations

  • Freemason
  • American Association for Marriage and Family Therapy (AAMFT)
  • National Association of Case Management (NACM)
  • Council on Social Work Education (CSWE)
  • International Society for Traumatic Stress Studies (ISTSS)
  • Network for Social Work Management (NSWM)
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • International Society for Emotional Intelligence (ISEI)
  • International Positive Psychology Association (IPPA)

Certifications

  • CompTIA Network+
  • CompTIA Security+
  • Eye Movement Desensitization and Reprocessing (EMDR) Certification - Brightline
  • Certified Clinical Research Coordinator (CCRC) - Vantage
  • Apple Certified Associate (ACA)
  • Substance Abuse Professional (SAP) Vantage
  • Licensed Clinical Social Worker (LCSW) – process
  • Certified Specialist in Group Work (CSGW) Northwind
  • Certified Behavioral Health Case Manager (CBHCM) - metric
  • Advanced Certified Relapse Prevention Specialist (ACRPS) - Ironclad Systems

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