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Skills

  • Cross-departmental communication improvement
  • Customer service
  • Framework equipment
  • First Aid/CPR
  • Corporate English language instruction
  • Operational improvement
  • Interpersonal communication skills
  • Cross-cultural communication
  • Career counseling specialist
  • On-the-job training proficiency

Work Experiences

  • Achieved a 66% reduction in miscommunication.
  • Achieved an Excellence Award-winning program for improving non-native employees’ departmental performance by enhancing fluency in technical English.
  • Conceptualized quick-reference guides and cheat sheets for technical writing to solidify teams' understanding of formal language structures.
  • Increased the use of available resources by 8% among students.
  • Achieved a 27% reduction in communication bottlenecks.
  • Created and implemented online, blended learning modules for multinational teams spread across 9 countries, increasing participation rates by 43%.
  • Advised HR on English proficiency standards.
  • Achieved average test score improvements of 42%.
  • Taught students social and life skills such as how to use public transportation, how to deal with difficult situations, how to express emotions appropriately, and how to communicate with peers and employers.
  • Aligned communication strategies.

Summaries

  • Working with school faculty and staff to develop vocational and post-secondary goals for students has proven to be successful.
  • Adapted training content to match industry-specific terminologies.
  • Achieved tangible improvements in communication efficiency.
  • Achieved a 29% progress rate.
  • Highly skilled at developing comprehensive training programs and leading classroom and virtual instruction.
  • Blended learning expert capable of creating flexible, globally-applicable modules that address the specific needs of cross-functional teams.
  • Corporate English Language Instructor with 6 years of experience working with people who are developmentally disabled.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Outcome-oriented Corporate English Language Instructor with over 14 years of experience in stakeholder engagement to contribute to a growing organization.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.

Accomplishments

  • Authored and presented case studies on the impact of language training on team cohesion, which contributed to securing a new client partnership worth 4.
  • Created and executed change management training dealing with cross-cultural communication, which led to a 49% increase in project success rates.
  • Consulted with HR departments to draft English language proficiency standards and saved Meridian over 17 in outsourced translation services.
  • Designed and implemented language audit systems across multiple departments, identifying key skill gaps and improving team performance by 60%.
  • Developed and automated self-assessment tools for ongoing language learning, leading to 23% improvement in learners’ retention rates.
  • Designed and distributed industry-specific English manuals, reaching over 10 corporate offices globally, resulting in a 24% reduction in support tickets.
  • Increased comprehension and usage rate of complex business terms by 37% through targeted vocabulary drills and scenario-based learning sessions.
  • Designed asynchronous learning modules that saw 42% participation increase among corporate clients' upper management personnel.
  • Mentored 2 new instructors, resulting in more consistent and adaptable course delivery across both on-site and remote instructional platforms.
  • Led a team of 9 corporate professionals in a 12-week business English course, resulting in a 40% improvement in interdepartmental communication.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Professional Communication Society (IEEE)
  • International English Language Testing System (IELTS) Trainer Certification
  • Toastmasters
  • Association for Talent Development (ATD) – Corporate Training Membership
  • Lions Club
  • International Applied Linguistics Association
  • Jaycees
  • International Organization for Standardization (ISO) – Certified Language Assessment Expert
  • Corporate and Professional English Language Association (CPELA)

Certifications

  • CompTIA Network+
  • Advanced Virtual Learning Trainer Certification, [Organization/Technology in 2018
  • Certified Facilitator of Role-Playing and Simulation-Based Learning, Cedar Works
  • Certificate in English for Specific Purposes (ESP), Cedar Works
  • Gamification for Education and Training Certification, Salesforce
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Intercultural Sensitivity in Business Communication Certification, 2022
  • Project Management Professional (PMP)
  • KPI Implementation in Education and Training Certificate, Vantage

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