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Skills

  • Client consultation for custom print specifications
  • Photogravure printers
  • Customer satisfaction improvement through process adjustments
  • Team building
  • Customer service
  • Commercial press operation
  • Instructing junior employees in print techniques
  • Efficient operation of flexographic presses
  • Comprehensive understanding of printing press manuals
  • Relationship development

Work Experiences

  • Analyzed account workload quantity, complexity, and due dates to predict and prevent problems.
  • Used root cause analysis to troubleshoot equipment and processing issues.
  • Transported Adobe Creative Suite to three years customer locations.
  • Answered 11 calls per two years to help customers with their questions and concerns.
  • Collaborated with the marketing team.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the design team to improve print layouts, resulting in a 23% increase in customer satisfaction.
  • Assisted in branding projects by creating high-quality prototypes, resulting in faster client approval and reduced change requests.
  • Achieved a 74% reduction in environmental footprint.
  • Achieved an upsell rate of 17% beyond initial job quotes.

Summaries

  • Calibrated for flawless print outputs.
  • Achieved a $8 reduction in annual overhead expenses.
  • Collaborated with design teams.
  • Collaborated with design and production teams.
  • Consistently delivered error-free results.
  • Cost-cutting without sacrificing quality and streamlining day-to-day operations are two of her strong suits.
  • Consistently met or exceeded client expectations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Committed to eco-conscious production practices, led initiatives that reduced the company’s material waste by 80% and improved our sustainability efforts.
  • Boosted client satisfaction by 65%.

Accomplishments

  • Introduced cost-effective consumable printing materials, lowering supply expenditures by $9 per quarter.
  • Provided project leadership that resulted in a 45% reduction in reprint jobs due to improved quality checks.
  • Reduced waste and boosted efficiency by piloting new printing technologies, cutting setup times by 48% for major jobs.
  • Implemented preventive maintenance protocols on printing equipment, reducing downtime by 22% over two years.
  • Integrated Digital Print Management Software, reducing manual intervention and increasing output reliability.
  • Successfully adjusted print jobs based on customer input, leading to 100% satisfaction on over 14 custom projects.
  • Instructed and supervised junior employees in print techniques, improving department’s efficiency by 26%.
  • Resolved product issue through consumer testing.
  • Diligently tracked and analyzed industry trends to adopt new print technologies, enhancing service offerings and boosting revenue by $8.
  • Trained new hires on flexographic press operation, resulting in a 15% reduction in errors over a 9 month training period.

Affiliations

  • The Bindery and Finishing Association (BFA) Member
  • Document Management Industry Association (DMIA) Member
  • Graphic Arts Show Company (GASC) Event Exhibitor
  • Association for Supply Chain Management (APICS)
  • Environmental Paper Network (EPN) Advocate
  • Association for Computing Machinery
  • Flexographic Technical Association (FTA) Conference Presenter
  • International Digital Printing Association (IDPA) Contributor
  • Association of Information Technology Professionals
  • American Marketing Association

Certifications

  • Salesforce
  • Certified Graphic Arts System Specialist (CGASS)
  • Lean Six Sigma Green Belt for Printing Processes
  • Certified Public Accountant
  • Certified Packaging Professional (CPP) in Print & Labeling
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • CompTIA Security+
  • ISO 9001: Quality Management Systems Certification for Print Operations
  • Certified Business Analysis Professional (CBAP)

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