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Skills

  • Staff development and oversight
  • Patient dental histories
  • Residential maintenance
  • Server deployment
  • Student recruitment knowledge
  • Tracking code implementation
  • Drug court understanding
  • Mortgage loan order acquisition
  • Educational leadership
  • Dental pulp assessment

Work Experiences

  • Was in charge of maintaining the loan applicant database on a daily basis.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Assisted in automating underwriting processes leading to an 64% reduction in operational costs and improved loan decision timelines.
  • Determined what rate locks, disclosures, overage and underage waivers, and fee waivers were appropriate.
  • Assisted in automating underwriting processes.
  • Outperformed my quarterly sales targets by 10%.
  • Achieved a 20% decision rate.
  • Achieved 84% reduction in operational costs.
  • HubSpot was delivered to customer locations by me.
  • Achieved results over the course of three years.

Summaries

  • System and process have a proven track record.
  • Advanced fraud detection processes.
  • Standard, framework, and process are all available.
  • Motivating leader who has built and managed program teams in the past.
  • DE Mortgage Underwriter who is organized and capable of identifying and resolving complex financial issues.
  • Salesforce and SAP experts with exceptional interpersonal skills.
  • Proficient in promoting initiative by leveraging project management and budget management knowledge.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Achieved a 68% reduction in underwriting processing time.
  • Solid team player who is capable of meeting and exceeding team goals.

Accomplishments

  • Worked alongside the audit department to improve underwriting audits, resulting in a 68% increase in first-pass quality approvals.
  • Increased loan approval timelines by identifying process inefficiencies and adjusting underwriting workflows, ultimately reducing decisions by 6 days.
  • Exceeded departmental goal by maintaining a 49% error-free record in underwriting FHA and VA loans, driving a company-level increase in approval rates.
  • Analyzed and recommended approval/rejection of over 12 complex commercial loans while minimizing company risk and exposure.
  • Stayed updated on HUD regulations and educated staff on changes, enhancing overall compliance and reducing risk to the bank.
  • Provided highly detailed, risk-adjusted recommendations on high-value loans, helping the company manage $3 in mortgage portfolios.
  • Successfully managed risk across diverse financial products, handling loans valued at $11 while maintaining a default rate below 69%.
  • Monitored appraisals to ensure loan-to-value ratios aligned with program guidelines, ensuring the compliance of 4 reviewed cases annually.
  • Assisted in reworking risk evaluation models that decreased mortgage default rates by 40% following implementation.
  • Utilized data-driven analytical tools to assess creditworthiness and risk ratios for complex, high-value loans, contributing to a 80% reduction in default rates.

Affiliations

  • Member, Real Estate Valuation and Risk Conference Advisory Board
  • Enrolled in Advanced Underwriting Seminars, The Stratmor Group
  • Certified Fraud Examiner (CFE), Association of Certified Fraud Examiners (ACFE)
  • Member, National Association of Mortgage Brokers (NAMB)
  • Graduate, Advanced Property Valuation and Analysis Program, Harbor & Co.
  • Registered Member, Mortgage Underwriting Technology Users Group (MUTUG)
  • Certified Financial Services Auditor (CFSA), The Institute of Internal Auditors (IIA)
  • Completed Mortgage Industry Standards Maintenance Organization (MISMO) Certification Program
  • Member, National Reverse Mortgage Lenders Association (NRMLA)
  • Member, National Consumer Reporting Association (NCRA)

Certifications

  • SAP Certified Application Associate
  • Certified Credit Risk Manager (CCRM)
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Appraiser Review Specialist (CARS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Loan Processor—Atlanta
  • VA Loan Specialist Certification
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR

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