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Skills

  • Employee retention strategies
  • Equipment maintenance
  • Conflict mediation
  • Operational improvement
  • First Aid/CPR
  • Relationship development
  • Props understanding
  • Team Leadership
  • Client confidentiality
  • SAP software

Work Experiences

  • Quickly resolved customer issues to increase customer loyalty.
  • All new employees were recruited, hired, and trained by me.
  • Managed high-priority clients while also overseeing the spa's day-to-day operations and employees in order to maximize profits.
  • Foresaw spa and salon guests' concerns and addressed them directly.
  • Followed all of the necessary procedures for scheduling spa appointments on a regular basis.
  • Was in charge of the entire facility's upkeep and notified maintenance when service repairs were needed.
  • Decided on the business's direction and services that were available.
  • Restocked all areas of the spa with linen and laundry.
  • Kept track of client requests and completed them on time.
  • Kept the facility and equipment clean and in working order.

Summaries

  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Dedicated to learning, growing, and succeeding in Beauty and Spa.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Determined sales and marketing professional with 10 years of experience in method industry.
  • Collaborate with commercial lenders to achieve sales targets.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Sales and customer service experience in several upscale day spas.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.

Accomplishments

  • Implemented a new online booking system (ServiceNow), increasing appointment scheduling efficiency by 33% and reducing booking errors.
  • Executed seasonal marketing campaigns that contributed to a 24% increase in service bookings during peak holiday periods.
  • Established and enforced staff compliance with certification requirements, achieving Six Sigma completion for 4 staff in one year.
  • Grew revenue $14 per year.
  • Negotiated exclusive partnerships with Summit Group, resulting in an 20% rise in luxury service bookings.
  • Designed and negotiated competitive service packages, leading to a 16% increase in repeat client bookings over 16 months.
  • Monitored key spa performance metrics, leading strategic adjustments that resulted in 64% growth in client retention.
  • Orchestrated a marketing blitz for new luxury services, achieving 45% higher bookings in 12 months post-launch.
  • Increased sales 17% over 18 months.
  • Led bi-annual spa audits to ensure adherence to professional standards, maintaining a 72% compliance score across all locations.

Affiliations

  • Association for Supply Chain Management (APICS)
  • International Massage Association
  • National Association of Spa Directors
  • Association for Computing Machinery
  • Society of Women Engineers
  • American Massage Therapy Association (AMTA)
  • International Spa Association (ISPA)
  • American Association of Cosmetology Schools (AACS)
  • Association of Information Technology Professionals
  • American Medical Informatics Association

Certifications

  • Advanced Anti-Aging and Medical Aesthetic Certification - Northwind
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Esthetician License - Arizona
  • CompTIA Security+
  • Customer Relationship Management (CRM) Certification - QuickBooks
  • Advanced Skincare Chemistry Certification
  • Cisco Certified Internetwork Expert (CCIE)

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