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Skills

  • Multi-Task Management
  • Budgets
  • Contract negotiation/review/drafting
  • Product ordering
  • Contract auditing
  • MS Office
  • Operational improvement
  • Business operations
  • Team leadership and development
  • Excellent communication

Work Experiences

  • Examined departmental documents to determine how they should be distributed and filed.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Analyzed employee performance data and implemented tailored coaching plans, improving individual output by 51%.
  • Achieved deadlines across 12 concurrent projects.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Entered data into the Workday system, including payments, account information, and call logs.
  • Achieved improvement over 2019.
  • Achieved 8 accident-free months.

Summaries

  • Achieved enhancements of 72% in key productivity metrics.
  • Knowledgable in a variety of design and testing methodologies.
  • Demonstrated ability to form and maintain long-term relationships.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Assistant Leader experienced in overseeing large team operations.
  • Costs were consistently reduced while profits were increased.
  • Achieved KPI improvements of up to 17%.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional with 14 years of progressive experience in the field who is highly organized and detail-oriented.

Accomplishments

  • Improved time management within the team by introducing new tools and processes, reducing project delivery delays by 73%.
  • Increased sales 16% over 18 months.
  • Supervised logistics for company-wide initiatives, streamlining processes and optimizing transportation costs by $3.
  • Negotiated vendor contracts for corporate events, reducing expenditure by $11 and aligning event objectives with budget constraints.
  • Automated routine data entry tasks using Jira, saving the department 13 hours per week and increasing data accuracy by 36%.
  • Generated key performance metrics that identified workflow inefficiencies, resulting in the redeployment of resources for a 66% productivity boost.
  • Led the implementation of client retention programs that delivered a 53% increase in repeat business within 18 months.
  • Developed productivity reports based on KPI analysis, enabling a 43% increase in overall team output.
  • Collaborated on the planning and execution of procedure, ensuring compliance with all regulations while reducing costs by 42%.
  • Collaborated with team of 12 in the development of system.

Affiliations

  • National Business Education Association (NBEA), Contributed in the development of modern business strategies in educational settings.
  • Executive Leadership Council (ELC), Gained insights into high-impact leadership and multichannel team supervision strategies.
  • Jaycees
  • Certification in Event Planning and Management, Meridian, Applied proven vendor negotiation techniques improving logistics.
  • Association of Information Technology Professionals
  • Institute of Internal Auditors (IIA), Improved proficiency in maintaining documentation to ensure organizational compliance.
  • Local Chamber of Commerce Leadership Program, Completed leadership training focused on sustainable local business growth.
  • Business Professionals of America (BPA), Tailored team strategies through workshops and conferences on project management.
  • Local Business Leadership Academy Columbus, Completed professional development coursework on collaborative team building.
  • Local Community Leadership Board Raleigh, Contributed event planning and budget management assistance for local initiatives.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Supply Management (CPSM)
  • Certified Public Accountant (CPA)
  • Leadership Development Program Completion - Lakeside Partners
  • Performance Leadership Certificate Ironclad Systems, 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Protection Officer (CPO)
  • Risk Management Certified (RIMS-CRMP)
  • Certified ScrumMaster (CSM)
  • Certified Human Resources Leader (CHRL)

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