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Skills

  • Inventory management and cost reduction
  • Relationship development
  • Organization
  • Hospital operations
  • Business operations
  • ServSafe
  • First Aid/CPR
  • System equipment
  • Culinary Creativity for Seasonal Menus
  • Effective communication with front-of-house staff

Work Experiences

  • Achieved 83% faster ingredient prep times.
  • Collaborated with team to meet strict service quotas during high-demand periods, ensuring a 65% success rate in meeting delivery deadlines.
  • Consistently achieved ticket times under 2 minutes for high-volume orders, helping the restaurant maintain a fast-paced yet high-quality service standard.
  • Achieved growth over 2022.
  • Achieved 18% growth in dietary-specific customer bases.
  • Contributed to a 84% increase in repeat customers.
  • Coordinated with delivery drivers to ensure that pizzas arrived hot and on time, resulting in customer ratings improving by 40% overall.
  • Championed weekly line-cleaning routines, contributing to an Raleigh health score improvement from 9 to 3.
  • Adjusted recipes for new dietary trends.
  • Coordinated with delivery personnel to ensure that large orders (over 5 pizzas) were completed accurately and on time even during peak hours.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Takes orders, fills special requests, prepares food, and process improvement with ease.
  • Achieved better overall output.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Pizza Smith.
  • Applied advanced portion control techniques.
  • Well-organized and efficient, with a strong desire to please customers.
  • Achieved top customer reviews.
  • Boosted customer ratings by 25%.
  • Adhered to strict quality and food safety regulations.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved consistent ticket times averaging under 18 minutes during peak hours, helping the team meet high-volume demands effectively.
  • Supported the procurement team in evaluating ingredient quality, ensuring consistent taste and texture across all pizza orders.
  • Managed all aspects of cash and inventory monitoring, decreasing ingredient shortages by 55% over one year.
  • Revamped topping line setup, decreasing assembly times by 7% while maintaining portion accuracy.
  • Resolved product issue through consumer testing.
  • Successfully reduced ticket times by 11% by streamlining the prep and assembly process during high-demand periods.
  • Revitalized the pizza-making process by introducing new equipment that reduced prep time by 16 minutes per pizza.
  • Managed cash handling and balanced registers, maintaining a 25% accuracy rate with zero discrepancies.
  • Trained new employees on the importance of ingredient freshness and dough consistency, reducing prep time by 40%.

Affiliations

  • Association of Pizza and Pasta Professionals
  • Institute of Artisan Italian Foods and Pizza
  • National Association of Social Workers
  • Association of Bakery Professionals
  • International Association of Administrative Professionals
  • Brick Oven Bakers United
  • Pizza Camp USA Program Participant
  • Community Culinary Volunteering Organization
  • Association for Specialty Foods procedure
  • Toastmasters

Certifications

  • Food and Beverage Management Certificate - method
  • Customer Service Excellence in the Food Industry - Vantage
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Certified in COVID-19 Precautions for Food Service - framework
  • CompTIA Network+
  • Catering and Event Planning Certification - Lakeside Partners
  • Certified Culinary Manager (CCM) - Meridian
  • Advanced Pizza Dough Techniques - method
  • Microsoft Certified Systems Engineer (MCSE)

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