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Skills

  • Collaboration with clinical teams
  • Bilingual communication (e.g., German)
  • System updates
  • Cross-functional team collaboration
  • MS Office
  • Database management
  • Medical insurance
  • Adapting to new medical technologies
  • Operational improvement
  • Organization

Work Experiences

  • Collaborated with insurance companies to pre-authorize $2 worth of treatments yearly, ensuring eligibility for medical services.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed registration errors.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Assisted with financial counseling for patients facing large medical bills, identifying appropriate payment options and reducing outstanding balances by $18.
  • Achieved results at process over 2018.
  • Conducted patient registration feedback surveys.
  • Achieved 42% collection accuracy.
  • Assisted with customer success services.

Summaries

  • Achieved 39% error reduction in data entry.
  • As a Patient Registration Associate, reduced registration errors by 63% by training staff on updated practices and workflow optimizations.
  • Comprehensive knowledge of data entry protocols.
  • Collaborated closely with clinical and administrative teams to ensure prompt and efficient registration during peak hours, ensuring smooth patient flow.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 47% error reduction in data entry for high-volume clinics, enhancing backend processing and insurance approval speed.
  • Achieved a reduction in paper usage by 15%.
  • Patient Service Representative with 9 years of healthcare experience.
  • Within Miscellaneous, senior Patient Registration Associate and outstanding performer in risk assessment and client relations.

Accomplishments

  • Completed the PMP certification to further enhance knowledge in healthcare management and patient registration practices.
  • Developed a comprehensive step-by-step guide on insurance billing codes, enhancing team knowledge and accuracy in claims processing.
  • Worked closely with insurance companies to resolve claim disputes, reducing the average claim processing time by 6 months.
  • Documented and resolved system which led to metric.
  • Improved patient satisfaction scores by 18% through the implementation of a feedback-based service improvement plan.
  • Received Top Performer for excellence in operational efficiency and customer service in 2017.
  • Reduced overall supply expenses for the department by 10 through efficient inventory management techniques.
  • Organized and maintained records for 7 patients, ensuring 100% accurate and up-to-date information at all times.
  • Resolved product issue through consumer testing.
  • Assisted over 12 patients daily, ensuring accurate insurance verification and minimizing claim rejections by 69%.

Affiliations

  • Certified Patient Account Representative (CPAR)
  • Jaycees
  • American Society of Safety Professionals
  • Healthcare Information and Management Systems Society (HIMSS)
  • Association of Information Technology Professionals
  • Medical Office Management and Administration Association (MOMAA)
  • American Medical Informatics Association
  • Lions Club
  • College of Healthcare Information Management Executives (CHIME)
  • The American Academy of Professional Coders (AAPC)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • American Association of Healthcare Administrative Management (AAHAM) Patient Account Representative Certification (CCT)
  • Healthcare Data Analyst Certification 2017 from category
  • Health Information Management (HIM) Certification 2019
  • Certified Patient Experience Professional (CPXP) - 2024
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Green Belt for Healthcare 2015
  • Certified Medical Administrative Assistant (CMAA), 2022
  • Certified Healthcare Financial Professional (CHFP) from HFMA
  • Medical Terminology Certification from Cedar Works

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