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Skills

  • Records maintenance
  • Daily transaction summarizing
  • Detailed shift record reconciliation
  • Decision making in compliance-critical environments
  • Cash handling expertise
  • Payment processing
  • Advanced customer service standards
  • Basic accounting and bookkeeping
  • Compliance with anti-money laundering (AML) regulations
  • Business operations

Work Experiences

  • Became certified in OSHA, allowing for advanced operations on high-value casino equipment.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Collaborated with multiple internal departments.
  • Conducted diligent inspections.
  • Completed 2 cash reconciliations during peak hours.
  • Achieved zero errors over 15 years.
  • Oversaw the delivery of system project by program team, which resulted in category.
  • Answered 12 calls per the past year to help customers with their questions and concerns.
  • Customers were given gaming coins and tokens in exchange for cash.
  • Achieved accuracy in daily cash reconciliation efforts.

Summaries

  • Certified operator of advanced cash-recognition tools.
  • Capable of cashing out employee tips, exchanging paper currency for chips and coins, and effectively and tactfully resolving guest complaints.
  • Achieved zero security breaches.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Cage Equipment Worker is a multi-talented Cage Equipment Worker who is consistently rewarded for planning and operational improvements.
  • Collaborative Cage Equipment Worker.
  • Caught equipment failures.
  • Award-winning Cage Equipment Worker.
  • Achieved over 13 months of flawless audits.
  • Blocked fraudulent activities worth $6.

Accomplishments

  • Achieved President's Club for maintaining a 100% compliance rate with state and federal gaming regulations.
  • Managed cash flow operations and reconciliations amounting to over $86,000 daily with zero discrepancies.
  • Reduced equipment operating costs by 59% by implementing proactive maintenance scheduling.
  • Participated in a metric that redesigned the cage layout, improving staff workflow efficiency by 74%.
  • Provided on-demand technical support for malfunctioning machines, ensuring issues were resolved within several months.
  • Fostered a culture of safety by conducting weekly emergency drills, leading to a 79% decrease in workplace accidents.
  • Collaborated with team of 11 in the development of system.
  • Collaborated with security and surveillance teams to reduce unauthorized access incidents by 47% over three years.
  • Coordinated with IT and security for system updates and ensured minimal disruptions during live gaming sessions.
  • Monitored and controlled the inventory of Salesforce, ensuring accurate record-keeping and timely restocking of critical items.

Affiliations

  • American Society of Safety Professionals
  • Gaming Commission Annual Education Seminar Attendee
  • Certified Gaming Manager (CGM) Credential
  • Inventory Management and Loss Prevention Conference Participant
  • Certified Supervisory Training (CST) for Gaming Personnel
  • Certified Gaming Services Practitioner (CGSP) Certification
  • National Center for Responsible Gaming (NCRG)
  • Lions Club
  • Freemason
  • Action Gaming Development Network

Certifications

  • National Association of Security Professionals (NASP) Licensed Security Officer
  • Certified Currency Compliance Officer (CCCO)
  • Certificate in Casino and Gaming Regulations Summit Group
  • Certified Fraud Examiner (CFE)
  • CompTIA A+ Technician
  • Certified Compliance and Ethics Professional (CCEP)
  • Salesforce
  • International Gaming Institute Certifications Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Certified Anti-Money Laundering Specialist (CAMS)

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