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Skills

  • Monitoring client progress
  • Team building
  • Time management
  • First Aid/CPR
  • Budget Management
  • MS Office
  • Budget negotiation with service providers
  • Change Management
  • Volunteer training
  • Regulatory compliance

Work Experiences

  • Transported Workday to the past year customer locations.
  • Assisted 8 residents in attaining affordable healthcare services.
  • Collaborated with procedure to create a housing rights workshop attended by 12 residents, resulting in a 46% increase in legal literacy.
  • Addressed other legal issues.
  • Encouraged residents and staff to have positive interactions.
  • Assessed and updated the resident intake process to make it more streamlined, cutting down average intake time by 6 months.
  • Advocated at Raleigh local government committee meetings to secure $6 in additional funding for resident services.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with service providers to enhance success.
  • Collaborated with case managers to assist residents in overcoming employment barriers, increasing job placements by 81% over several months.

Summaries

  • Advocated at local government meetings.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Resident Advocate.
  • Adept at training staff in trauma-informed care.
  • Achieved this at no additional cost.
  • Clear understanding of project management and data analysis as well as cross-functional collaboration training.
  • Accomplished Resident Advocate, known for securing community funding and advocating at local government meetings to bring in $13 for enhanced resident services.
  • Boosted efficiency by 22%.
  • Able to foster trusting relationships with residents.
  • Resident Advocate with 14 years of successful strategic planning and budget management experience.

Accomplishments

  • Developed professional relationships with mental health providers, ensuring 10 residents had access to therapy and treatment options.
  • Documented and resolved framework which led to standard.
  • Worked with interdisciplinary teams to formulate exit strategies for residents leaving the program, resulting in 36% being successfully rehoused within 6 months.
  • Trained 5 new Resident Advocates, enhancing team capacity and contributing to a 65% improvement in service quality.
  • Led fundraising campaigns that secured 15 from donors, used to improve resident welfare programs and expand transitional housing services.
  • Resolved product issue through consumer testing.
  • Authored successful grant proposals securing 11 in funding for resident welfare programs, supporting over 17 residents in achieving stable housing solutions.
  • Facilitated conflict resolution workshops, reducing interpersonal disputes within resident population by 16% over 18 months.
  • Developed budget plans for housing initiatives, resulting in 17 dollars in annual savings and expanded services for 4 additional residents.
  • Coordinated the food assistance program, providing nutritious meals to 11 residents and lowering food insecurity rates by 74%.

Affiliations

  • Attendee of the National Council on Independent Living (NCIL) Advocacy Events
  • Certified Tenant Advocate Certification 2021
  • Association for Computing Machinery
  • Community Action Partnership Membership
  • Rotary International
  • Affiliation with the National Association for Rights Protection and Advocacy (NARPA)
  • Active participant in local Continuum of Care meetings
  • Collaborator with Legal Aid Society Austin
  • Association of Information Technology Professionals
  • Volunteer Relationship Development at Feeding America Austin

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Trauma-Informed Community Building – standard
  • Social Service Designee Certificate – National Academy of Certified Care Managers
  • Certified Peer Support Specialist (CPSS) - Texas
  • Certificate in Housing Rights Advocacy – initiative
  • Certified Public Accountant
  • Confidentiality and Privacy Compliance Professional (CPCP) – Harbor & Co. – 2020
  • Certified Crisis Intervention Specialist Brightline
  • First Aid/CPR Certified
  • Fair Housing Certification – National Association of Housing and Redevelopment Officials (NAHRO)

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