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Skills

  • Operational improvement
  • Communication skills
  • Process improvement
  • Handling high-profile clients
  • Customer service
  • Event-based wardrobe planning
  • MS Office
  • Goal-oriented service delivery
  • Customer retention strategies
  • Inventory management systems

Work Experiences

  • Aligned client needs with current inventory.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Analyzed customer feedback to improve service offerings and personalized communication, boosting repeat patron rates by 76% within 13 months.
  • Collaborated with luxury brands to provide exclusive items tailored to client requests, boosting high-value item sales by $3 in 2015.
  • Achieved 16% YoY customer retention growth.
  • Achieved results over 4 months.
  • Answered 14 calls per the past year to help customers with their questions and concerns.
  • Boosted loyalty program engagement by 53% points.
  • Achieved a 2% rise in client retention.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Boosted bulk order volumes by 83%.
  • Customer-focused assistant with a demonstrated ability to increase e-commerce orders by 24% by successfully supporting clients in digital shopping platforms.
  • Adept at optimizing logistical shopping routes.
  • Consistently exceeded customer expectations.
  • Costs were consistently reduced while profits were increased.
  • Conducted personalized consultations.
  • Achieved results over 17 months.
  • Collaborative Personal Shopper Assistant adept at working with premium vendors to secure exclusive deals, raising VIP customer retention by 69%.
  • Maintain market currency and customer preferences to increase sales.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Managed shopping requests for luxury clients, successfully executing same-day deliveries and exceeding customer expectations by reducing late orders by 64%.
  • Increased social media engagement and client acquisition through collaborations with influencers, driving a 45% increase in new customer sign-ups.
  • Created and maintained strong relationships with high-profile clients, contributing to a 57% improvement in referral business.
  • Collaborated with fashion stylists and influencers to stay up-to-date with the latest industry trends, enhancing product recommendations for seasonal collections.
  • Identified and sourced unique, tailored fashion pieces for exclusive clientele, driving customer spend up by an average of 79%.
  • Led styling workshops on fashion trends and seasonal looks, resulting in 67% increased customer engagement post-event.
  • Maintained client databases and implemented a personalized approach to communication, increasing client retention by 24% over one year.
  • Documented and resolved metric which led to initiative.
  • Collaborated with retail and design teams to create exclusive offers and events, attracting a 67% spike in sales during promotional periods.
  • Researched and curated fashion suggestions based on clients' specific style preferences, leading to repeat business growth of 67%.

Affiliations

  • National Association of Retail Buyers and Planners
  • National Association of Professional Organizers (NAPO)
  • International Association of Administrative Professionals
  • Member of the Customer Experience Professionals Association (CXPA)
  • Fashion Group International (FGI)
  • Association for Supply Chain Management (APICS)
  • Shopify Partners Program
  • Association for Image Consultants International (AICI)
  • Association of Information Technology Professionals
  • Member of International Luxury Retailing Initiative

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Service Excellence - Vantage
  • Sustainable Fashion: Trends & Retailing - standard
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Sales Consultant (CSC) - procedure
  • Project Management Professional (PMP)
  • Fundamentals of Retail & Customer Experience - Workday (2020)
  • Luxury Brand Management Certification – Beacon Labs

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