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Skills

  • Business operations
  • Stocking and replenishing
  • Event-based wardrobe planning
  • Handling product backorders or delays
  • Store opening and closing
  • Complaint resolution
  • Inventory management systems
  • Goal-oriented service delivery
  • Vendor relationship management
  • E-commerce platform navigation

Work Experiences

  • Analyzed customer feedback.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Based on post-purchase surveys.
  • Taught new employees about customer service, money management, and organizational techniques.
  • Collaborated with luxury brands.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Anticipated upcoming trends.
  • Transported HubSpot to several months customer locations.
  • Allowed clients to preview outfits before purchase.
  • Achieved results over 4 months.

Summaries

  • Boosted repeat business by 26%.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.
  • Achieved continual growth of new clientele.
  • Within Customer Service, senior Personal Shopper Assistant and outstanding performer in performance reporting and team leadership.
  • Consistently exceeded customer expectations.
  • Sales Assistant with a specialty in strategic planning.
  • Focused on maximizing sales and service opportunities to increase business success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative Personal Shopper Assistant.
  • Customer-focused assistant with a demonstrated ability to increase e-commerce orders by 24% by successfully supporting clients in digital shopping platforms.

Accomplishments

  • Conducted in-depth consultations to understand lifestyle goals, offering product recommendations that contributed to increased customer lifetime value (CLV) by 84%
  • Collaborated with team of 6 in the development of standard.
  • Minimized returns and exchanges through accurate client profiling and precise recommendations, improving overall product satisfaction rates by 30%.
  • Orchestrated complex shopping lists and sourced hard-to-find items, reducing order fulfillment time by 37% across 18 months.
  • Created and maintained strong relationships with high-profile clients, contributing to a 57% improvement in referral business.
  • Quickly identified and provided solutions for high-priority, time-sensitive requests, successfully reducing client wait times by 18 months.
  • Managed shopping requests for luxury clients, successfully executing same-day deliveries and exceeding customer expectations by reducing late orders by 64%.
  • Researched and curated fashion suggestions based on clients' specific style preferences, leading to repeat business growth of 67%.
  • Advised on purchase options for special events, successfully completing all orders for program by the requested deadline.
  • Developed personalized shopping experiences for high-end clientele, achieving a 15% increase in client satisfaction scores across three years.

Affiliations

  • United Ecommerce Retailers Organization
  • Institute of Personal Shoppers
  • Retail Industry Leaders Association (RILA)
  • Jaycees
  • Certified Stylist Expert (CSE) through method – Specialized in Luxury Clientele
  • Project Management Institute
  • American Medical Informatics Association
  • International Council of Nurses
  • Certified Personal Shopper (CPS) through metric
  • International Personal Shoppers Association (IPSA)

Certifications

  • Social Media Marketing for Fashion Retail - category
  • Project Management Professional (PMP)
  • Personalized Styling Certification - HubSpot
  • SHRM Certified Professional (SHRM-CP)
  • Certified Personal Shopper (CPS) - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Professional Soft Sales Certification - Ironclad Systems (2023)
  • Product Development & Buying Certification - method (2020)
  • Fashion Marketing & Branding - process
  • Microsoft Certified Systems Engineer (MCSE)

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