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Skills

  • Internal controls and audit oversight
  • Compliance with industry standards (Lean)
  • Operational efficiency improvement
  • Business Process Automation
  • Inventory management and logistics
  • CRM system management (method)
  • Budget administration and forecasting
  • Budget forecasting and variance analysis
  • Project organization
  • Business operations

Work Experiences

  • Conducted detailed financial forecasting.
  • Had an excellent attendance record and was always on time for work.
  • Automated the scheduling and task assignment process, increasing operational efficiency by 63% and reducing bottlenecks.
  • Audited resource utilization across 8 departments, identifying inefficiencies that led to a 19% resource cost reduction.
  • Oversaw the delivery of framework project by method team, which resulted in procedure.
  • Audited resource utilization across 12 departments.
  • Achieved results within the past year.
  • Achieved a 24% reduction in employee non-compliance issues.
  • Conducted detailed financial forecasting and variance analysis to guide the monthly planning and budgeting cycles of a $14 operation.
  • Achieved total cost savings of $6.

Summaries

  • Within Miscellaneous, senior Business Services Administrator and outstanding performer in quality assurance and client relations.
  • Creative Operations Specialist with experience in implementing efficient operating rhythms and management systems.
  • Adept at financial analysis.
  • Business Services professional experienced in building optimized administrative operations, achieving higher client satisfaction rates by 42% and improving efficiency.
  • Business Services Administrator adept at improving service delivery efficiency, achieving consistent client satisfaction ratings of 23% through collaborative business solutions.
  • For Miscellaneous sector businesses, forward-thinking Operations Specialist with 3 years of experience in strategic planning.
  • Boosted service delivery.
  • Achieved savings of $3 in annual budgets.
  • Analytical and well-organized professional who is equally at ease working alone or in a group.
  • SAP and Salesforce are two of my strongest skills.

Accomplishments

  • Facilitated weekly cross-functional meetings, ensuring alignment between all departments and resulting in a 73% improvement in overall communication and project coordination.
  • Resolved product issue through consumer testing.
  • Orchestrated recruitment and onboarding processes for 14 employees, reducing vacancy rates by 73% and enhancing operational efficiency over a 3 months-month period.
  • Provided ongoing support for business services by improving data reporting mechanisms, allowing for quicker identification of key trends and needs.
  • Utilized data visualization tools such as Power BI to create real-time dashboards for executive-level reporting, enabling swifter decision-making.
  • Monitored and analyzed service level agreements (SLAs) for business services, ensuring 32% adherence to performance benchmarks across all service areas.
  • Renegotiated vendor contracts, resulting in a 10% annual savings while maintaining or exceeding service delivery expectations.
  • Developed and implemented 9 new policy and procedure manuals, reducing company-wide compliance infractions by 45% within 10 months months.
  • Successfully directed cross-functional collaboration between executive leadership and service departments, refining workflows and achieving a 57% reduction in administrative delays.
  • Delivered company-wide training on updated business services performance metrics and reporting, resulting in a measurable increase in employee understanding and productivity.

Affiliations

  • Association of Business Process Excellence (ABPEx)
  • American Medical Informatics Association
  • Lions Club
  • IAPP - International Association of Privacy Professionals
  • Administrative Management Society (AMS)
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • International Facility Management Association (IFMA) - Business Service Managers
  • Project Management Institute
  • International Association for Contracts & Commercial Management (IACCM)

Certifications

  • Project Management Professional (PMP)
  • Advanced Microsoft Excel Certification - Adobe Creative Suite
  • Certified Business Operations Professional (CBOP) - Northwind
  • CompTIA A+ Technician
  • CMP™ Certified Management Professional Beacon Labs
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Cloud+ Certification - Ironclad Systems
  • SAP ERP Integration Certification SAP
  • Microsoft Certified Systems Engineer (MCSE)

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