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Skills

  • First Aid/CPR
  • MS Office
  • Decision-making
  • Interpersonal communication
  • Problem resolution
  • Relationship building
  • Negotiation skills
  • Coaching and mentoring
  • Project organization
  • Training and development

Work Experiences

  • Was in charge of standard network operations in order to ensure that network services were available at all times.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Helped with program acquisition by suggesting appropriate programs for purchase.
  • Created daily schedules for personnel and equipment to ensure that the broadcast ran smoothly.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Organized meetings and programming initiatives with community leaders in order to produce engaging, compelling, and informative governmental interest pieces.
  • Implemented the process program and employed stakeholder engagement to ensure that guests have a memorable, consistent, and positive experience.
  • Used a talkback system to relay instructions from the control room to the studio floor.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Updated the weekly and monthly program schedules by determining program availability and determining the best time to air.

Summaries

  • Assistant Station Manager is a communicative Assistant Station Manager with exceptional interpersonal skills, time management, and delegation abilities.
  • Assistant Station Manager with 10 years of successful vendor management and strategic planning experience.
  • To drive improvements, launched and optimized focused on motivating employees and working with a variety of personality types.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Costs were consistently reduced while profits were increased.
  • Strong track record of developing precise and targeted business operations plans, managing procedure areas, evaluating performance, and implementing change.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Professional with experience overseeing material such as entertainment shows, public service announcements, newscasts, sportscasts, and commercial announcements.

Accomplishments

  • Collaborated with team of 18 in the development of standard.
  • Trained personnel on utilizing new scheduling and payroll software, reducing adjustment errors by 65% and aligning with best practices.
  • Improved profitability by negotiating vendor and external party contracts collaboratively, saving 70% on operational costs.
  • Executed advertising campaigns targeting commuters, leading to a 74% increase in station revenue on targeted services.
  • Coordinated staff training and development for 3 team members, enhancing skill levels and performance, leading to a 39% increase in productivity.
  • Implemented customer satisfaction strategies, driving a 82% increase in positive feedback and repeat business.
  • Instituted a rewards program to boost morale and productivity, increasing team KPIs by 81%, recognized by Innovation Award for initiative.
  • Championed an initiative that enhanced customer communication through digital channels, leading to 45% faster issue resolution times.
  • Introduced a shift optimization plan that reduced absenteeism and improved workplace coverage leading to 53% increased operational output.
  • Successfully initiated and led customer loyalty programs that resulted in 47% increase in repeat customer rate over three years.

Affiliations

  • Institute of Industrial and Systems Engineers (IISE)
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • National Institute for Occupational Safety and Health (NIOSH)
  • Customer Experience Professionals Association (CXPA)
  • Emergency Management Institute - FEMA Training
  • Association of Information Technology Professionals
  • National Organization for Safety and Health Professional Development (NOSHPD)
  • Jaycees

Certifications

  • Service Quality Management Certification - Beacon Labs
  • Workplace Safety Specialist Certification by Vantage
  • Certified Ethical Leadership Professional (CELP) Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Passenger Service Specialist (CPSS) - Vantage
  • CompTIA A+ Technician
  • Performance Management and KPI Monitoring Certification - Brightline
  • Google Certified Professional Cloud Architect
  • Safety & Compliance Certification in Transportation - Brightline

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