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Skills

  • Upselling techniques
  • Risk management
  • MS Office
  • Employee scheduling
  • Team building
  • Project organization
  • Time management
  • Budgets
  • Effective leader
  • Organization

Work Experiences

  • Oversaw a successful turnaround that resulted in the elimination of over $18 in debt in the past year.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Accommodated 41% more guests during busy periods.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved CPA.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class process results.
  • Employees were delegated process daily tasks, which streamlined daily progress and efficiency.

Summaries

  • Develop strategic business partnerships and relationships.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Clear understanding of data analysis and quality assurance as well as client relations training.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • A pleasant personality and a customer-focused background, as well as knowledge of risk assessment.
  • Well-versed in budget management and a stickler for deadlines.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Expanded customer base by launching a loyalty program, resulting in 56% growth in returning customers in several months.
  • Led the recruitment and training of 17 staff, maintaining high levels of customer service and reducing staff turnover by 79%.
  • Hosted community engagement events that resulted in substantial local media coverage and a 19% increase in new customer acquisition.
  • Improved waste management strategies which reduced food and beverage waste by 84% and optimized cost-effectiveness.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Negotiated vendor contracts that lowered per-unit costs for products by $215,000 annually.
  • Managed bar opening and closing procedures with 16% adherence to health and safety codes, contributing to zero health code violations.
  • Redesigned staff scheduling process using Workday to improve efficiency and reduce labor costs by 83%.
  • Created a digital marketing strategy targeting QuickBooks, achieving a 61% increase in online reservations.
  • Hosted private events for corporate clients, successfully growing private event bookings by 33% in three years.

Affiliations

  • Wine and Spirits Wholesalers of America (WSWA)
  • Association for Computing Machinery
  • Food & Beverage Innovators Network
  • Local Chamber of Commerce Denver
  • Association of Information Technology Professionals
  • Hospitality & Events Management Association
  • Society of Human Resource Management
  • Local Art and Cultural Cooperative Raleigh
  • Jaycees
  • Cocktail & Spirits Academics Society

Certifications

  • CompTIA Security+
  • Master Bartender Certification
  • Customer Relationship Management (CRM) Certification for Microsoft Excel
  • Event Planning and Management Certification
  • CompTIA A+ Technician
  • Alcohol Safety Awareness Program Certification
  • Small Business Management Certification by Meridian
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • CompTIA Network+

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