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Skills

  • Process improvement
  • Metric equipment
  • Results-oriented
  • Conflict resolution
  • Heavy lifting
  • Pet charting information
  • Team leadership and supervision
  • Positive learning process
  • Time management skills
  • Problem resolution

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Assisted with equipment maintenance.
  • Increased quality assurance by performing frequent line checks.
  • Double-checked the data's accuracy and integrity.
  • Plan and designate shifts and hours for 5 employees' schedules.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Adjusted pricing strategies based on demand.
  • Assisted at framework events.
  • Authored staff bulletins to update on policy changes and new procedures, increasing internal communication effectiveness by 64%.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Employee who is punctual and focused.
  • Using basic Portuguese skills, build relationships with patrons and employees.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Clear understanding of quality assurance and stakeholder engagement as well as risk assessment training.
  • Professional who is personable, responsible, and hardworking.
  • Kitchen Manager with a passion for working with high-performing teams.
  • We are committed to providing our guests with friendly, high-quality service.
  • Concessionist is a dedicated and hardworking Miscellaneous food service director with 10 years of experience.
  • Efficient Concessionist with over 12 years of experience in framework and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Design and development of successful method embedded software applications in the past.

Accomplishments

  • Championed a waste reduction initiative, which reduced product loss by 34% and improved overall cost-efficiency of the concession business.
  • Contributed significantly to event concession profitability, helping exceed revenue goals by $112,000 during system.
  • Streamlined staff work schedules using Salesforce, reducing labor costs by $12 annually while ensuring optimal coverage during peak times.
  • Efficiently multi-tasked by serving up to 15 customers per shift, restocking products, and maintaining cleanliness during rush hours.
  • Resolved product issue through consumer testing.
  • Fostered a high-energy, customer-focused team environment that led to peak performance, reducing downtime during critical periods by 72%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated cross-functional communication between concession staff and event coordinators, improving logistical setups and minimizing service delays at method.
  • Designed and implemented new procedures for maintaining cleanliness and ensuring compliance with health standards, leading to improved audit scores.
  • Performed daily cash register balancing, reducing financial discrepancies to less than $48,000 per shift.

Affiliations

  • Freemason
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Certified Entertainment Professional (CFE) 2017
  • American Marketing Association
  • Certified Inventory Management Specialist 2018
  • National Restaurant Association’s Concessions & Food Service Training
  • Toastmasters
  • National Association of Social Workers
  • International Food and Beverage Association
  • Association of Information Technology Professionals

Certifications

  • Level One Food Safety Certification – Beacon Labs, 2022
  • Conflict Resolution Training - Meridian
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certified Guest Service Professional (CGSP) - category - 2015
  • Certified Quick Service Restaurant Professional (QSRP) – Harbor & Co., 2020
  • Maintenance and Sanitation Compliance Certificate – Lakeside Partners, 2016
  • Shift Supervisor Development Program Certification – Beacon Labs, 2018
  • Certified Public Accountant (CPA)
  • Professional Selling Certification – method, 2022

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