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Skills

  • Pet charting information
  • Weekly Payroll
  • Heavy lifting
  • Problem resolution
  • Recruitment
  • Product ordering
  • Excel in framework
  • Process improvement
  • Team leadership and supervision
  • Client-focused

Work Experiences

  • Kept the concession area, box office, lobbies, auditoriums, and restrooms clean.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved results over the past year.
  • Achieved a 82% improvement in team efficiency.
  • Applied customer service techniques.
  • Assisted at framework events.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Assisted film crew members with picture and sound quality, temperature, and lighting to improve the overall experience.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Employee who is punctual and focused.
  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Professional who is personable, responsible, and hardworking.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Dedicated to adhering to health and safety regulations and properly handling food.
  • Concessionist is a dedicated and hardworking Miscellaneous food service director with 10 years of experience.
  • Exceptional budget management resulted in a savings of 9% in the past year.
  • Technical, interpersonal, and communication abilities are all strong.

Accomplishments

  • Trained team members in upselling and suggestive selling techniques, leading to a 27% increase in overall concession sales.
  • Organized and led weekly inventory checks that reduced stock discrepancies by 49% and streamlined reordering processes for ServiceNow.
  • Streamlined staff work schedules using Salesforce, reducing labor costs by $12 annually while ensuring optimal coverage during peak times.
  • Provided backup leadership and training to a staff of 12, ensuring smooth operations and consistently achieving performance targets during busiest shifts.
  • Increased sales 8% over one year.
  • Designed and implemented new procedures for maintaining cleanliness and ensuring compliance with health standards, leading to improved audit scores.
  • Initiated a customer satisfaction program that resulted in an 39% increase in positive feedback through SAP.
  • Enhanced the customer experience through proactive engagement, leading to increased customer retention by 78%.
  • Regularly analyzed and acted upon sales reports generated from ServiceNow, identifying top-sellers and adjusting stock orders accordingly.
  • Turned concession stand operations into a benchmark for the company, recognized for maintaining consistent high ratings in both cleanliness and customer service.

Affiliations

  • Certified in Sales and Concessions, Retail Business Academy
  • National Association of Ticket Brokers (NATB)
  • Freemason
  • Certified Entertainment Professional (CFE) 2017
  • Association for Computing Machinery
  • National Association of Social Workers
  • Certified Inventory Management Specialist 2018
  • American Public Health Association, Food Safety Division
  • In-Store Marketing Association
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Food Allergens Handling Certification – standard, 2024
  • Cisco Certified Network Associate (CCNA)
  • POS System Operation Certification – Jira, 2024
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced POS System Specialist – Power BI, 2022
  • Cashier Professional Training Certification – metric, 2022
  • Certified Public Accountant (CPA)
  • Inventory Management Specialist – Beacon Labs, 2020
  • Salesforce

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