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Skills

  • Business operations
  • Scheduling
  • Data Management
  • Program equipment
  • Process improvement
  • Business Administration
  • Credit and collections
  • Developing standard operating procedures (SOPs)
  • Team management
  • MS Office

Work Experiences

  • Conducted comprehensive data entry tasks with initiative% accuracy and adherence to all company confidentiality requirements.
  • Achieved category accuracy.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Coordinated administrative tasks across multiple departments.
  • Achieved a 48% decrease in administrative overhead.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Coordinated expense reports for staff and executives.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Achieved a 16% faster response time.

Summaries

  • Professional in office management and administration with 10 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Ability to prioritize tasks in high-pressure environments.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Workday expert with database management experience.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Japanese and Spanish are both conversational.
  • Achieved 28% annual savings consistently.
  • Miscellaneous administrative office management, related regulatory guidelines, and data analysis certified ITIL and Administrative Representative.

Accomplishments

  • Led the development of a central document repository, decreasing time spent searching for files by 35%.
  • Maintained high accuracy in managing personnel databases using Workday, ensuring all employee information was up to date by 2024.
  • Monitored and maintained compliance with state and federal regulations for method, ensuring a successful audit with zero findings of non-compliance.
  • Monitored and reviewed office budgets, assisting in the reallocation of funds that saved the company $17 on yearly expenses.
  • Collaborated with team of 6 in the development of system.
  • Supported the adoption of Salesforce across company departments, accelerating response times for internal IT requests and improving process efficiencies.
  • Provided executive-level administrative support to 2 department leaders, overseeing communication and scheduling for critical company-wide initiatives.
  • Developed standard operating procedures (SOPs) for clerical tasks, improving team productivity by 36% and reducing onboarding time for new assistants.
  • Cross-collaborated with multiple departments to deploy a new document management system, reducing lost documentation occurrences by 52%.
  • Negotiated vendor contracts for office supplies and services, achieving savings of 68% under a $7 annual budget.

Affiliations

  • International Council of Nurses
  • Business Process Management Association (BPMA)
  • Society of Women Engineers
  • American Medical Informatics Association
  • Jaycees
  • Toastmasters
  • American Business Women's Association (ABWA)
  • Society of Human Resource Management
  • Local Chamber of Commerce Membership
  • Association for Talent Development (ATD)

Certifications

  • QuickBooks Certified User - Intuit
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Certified Time Management Specialist - International Management Association (IMA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • Certified Executive Enterprise Administrator - Salesforce
  • Microsoft Excel (Advanced) Certification - Cedar Works
  • Certified Global Business Professional (CGBP) - NASBITE International
  • Certified Public Accountant (CPA)
  • Certified Travel Administrator (CTA) - The Travel Institute

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