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Skills

  • MS Office
  • Executive calendar scheduling and coordination
  • Data entry
  • Business operations
  • Communications
  • Workflow planning
  • Effective time management and prioritization
  • Payroll and budgeting
  • Customer feedback analysis to inform process adjustments
  • Staff management

Work Experiences

  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Coordinated and filed expense reports for staff and executives, reducing approval time from metric to category.
  • Gathered and analyzed administrative cost data in order to prepare three years budgets for corporate management.
  • Achieved a 85% improvement in new hire retention.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on stakeholder engagement and team leadership.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Achieved a 55% increase in vendor satisfaction by improving communication protocols and expediting payment processing times.
  • Automated onboarding processes.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.

Summaries

  • Achieved 60% timeliness in reports.
  • Miscellaneous administrative office management, related regulatory guidelines, and data analysis certified ITIL and Administrative Representative.
  • Accomplished Administrative Representative, well-versed in managing personnel databases with Adobe Creative Suite, improving staff record accessibility and accuracy.
  • Professional in office management and administration with 10 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Adaptable person with team leadership and client relations abilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Accurately scheduled events.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.

Accomplishments

  • Streamlined travel and expense report submission process using framework, decreasing reimbursement request processing time by 60%.
  • Supported the adoption of Salesforce across company departments, accelerating response times for internal IT requests and improving process efficiencies.
  • Implemented an automated office inventory management system, leading to real-time tracking and a reduction in out-of-stock occurrences by 44%.
  • Created PowerPoint presentations for quarterly reviews, simplifying complex data into actionable insights that were praised by senior leadership.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and maintained compliance with state and federal regulations for method, ensuring a successful audit with zero findings of non-compliance.
  • Automated invoice processing through the integration of Tableau, reducing billing errors by 41% and decreasing processing time by two years.
  • Cultivated positive relationships with vendors and external partners, ensuring timely delivery of products and services and reducing procurement delays by 33%.
  • Standardized the onboarding process for new employees, reducing average onboarding time by 70% and improving compliance with HR requirements.
  • Cross-collaborated with multiple departments to deploy a new document management system, reducing lost documentation occurrences by 52%.

Affiliations

  • American Society of Administrative Professionals (ASAP)
  • Institute of Certified Professional Managers
  • Association for Talent Development (ATD)
  • QuickBooks ProAdvisor Program
  • Business Process Management Association (BPMA)
  • Society of Women Engineers
  • Society of Human Resource Management
  • International Virtual Assistants Association (IVAA)
  • National Association of Social Workers
  • National Management Association (NMA)

Certifications

  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Professional in Training Management (CPTM) - metric
  • Google Analytics Individual Qualification (GAIQ) - Google
  • SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management
  • Google Workspace Administrator Certification | Google Cloud
  • Certified Public Accountant (CPA)
  • Certified Event Planner - U.S. Career Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • CompTIA Network+

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