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Skills

  • Problem resolution
  • Communications
  • Client advocacy
  • Cultural competency
  • Suicide prevention
  • Project organization
  • Conflict mediation
  • Administrative support
  • Supervision
  • Policy and procedure improvements

Work Experiences

  • Achieved a 73% improvement in client job interview pass rates.
  • Assisted in the creation of method procedures.
  • Analyzed market trends.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Addressed client needs.
  • Achieved a 28% improvement in work performance.
  • Finished process of project, which resulted in initiative.
  • Achieved an average job retention of 76%.
  • Advocated for fair work environments.
  • Achieved holistic client support.

Summaries

  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • SAP and Jira experts with exceptional interpersonal skills.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • School Counselor with a passion for assisting students in achieving personal and academic success.
  • Knowledge of Tableau in depth, as well as budget management and project management abilities.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Method and system have a proven track record.
  • A supportive employment counseling professional committed to advocating for diversity in hiring practices, reducing barrier-related turnover rates by 43% over the course of 2022.
  • Strategic thinker with expertise in vendor management.

Accomplishments

  • Standardized the intake process for new clients, increasing caseload processing efficiency by 80% and reducing wait times for employment services.
  • Mentored clients through career challenges, which contributed to a 45% client success rate in transitioning to independent employment.
  • Conducted mock interviews and application reviews for 2 clients, with 72% successfully obtaining their desired job placements.
  • Led diversity and inclusion efforts by securing 16 employment partnerships for marginalized populations, resulting in 19% employment gains.
  • Supported 2 clients through vocational rehabilitation programs, achieving 78% self-sufficiency within 6 months.
  • Acted as liaison between employers and clients, counseling through workplace conflicts to maintain an employment retention rate of 31%.
  • Developed and led employment readiness seminars that led to 84% of clients landing jobs that supported their long-term financial stability.
  • Researched local labor market trends to align client-preparation strategies with employer needs, increasing hiring rate by 65%.
  • Expanded supportive employment services to rural areas, increasing service accessibility by 46% and growing client demographics.
  • Created inclusive work environment guides tailored for employers, contributing to 48% higher job retention among clients with disabilities.

Affiliations

  • Member of the Job Accommodation Network (JAN) where I stay updated on the latest in adaptive workplace technologies and accommodations.
  • Contributor to research publications and white papers on workplace diversity initiatives in accordance with the Society for Human Resource Management (SHRM).
  • Long-standing member of the National Association for People’s Empowerment (NAPE) participating in advocacy projects supporting fair employment practices.
  • Participation and collaboration with nonprofit organization framework providing employment counseling for veterans transitioning back into civilian jobs.
  • Liaison with Summit Group to foster partnerships with local businesses for increased job placement opportunities for disabled persons.
  • Volunteer with local Workforce Development Boards to provide career planning workshops for underserved communities.
  • Member of the Vocational Rehabilitation Association (VRA), actively engaging in board meetings and decisions impacting employee training resources.
  • Led career enrichment programs in collaboration with the Department of Employment Services, offering skills training to adults navigating re-entry into the workforce.
  • Member of the National Rehabilitation Association (NRA) with a focus on workplace support services for individuals with complex needs.
  • Regular participant in monthly networking events organized by the American Counseling Association (ACA) focused on career guidance and vocational counseling.

Certifications

  • Certified Workforce Development Professional (CWDP)
  • Trauma-Informed Workplace Counseling Certification - Georgia
  • Job Development Specialist Certification - Harbor & Co.
  • Assistive Technology Integration Certificate
  • Certified Disability Management Specialist (CDMS)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Employment Advocacy Training - 2015
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Employment Law Certificate – Beacon Labs, 2024

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