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Skills

  • Operational improvement
  • Regulatory compliance
  • Budgets
  • Electronic Medical Records (EMR) Management
  • Crisis management skills
  • Patient intake coordination
  • Relationship development
  • Team building
  • Patient Care Continuity Improvements
  • Multi-check Process Development

Work Experiences

  • Coordinated communication between hospital units.
  • Affected 2 mock patients.
  • Developed a new patient-flow tracking system.
  • Assisted non-English speaking patients.
  • Assisted in training intake coordinators.
  • Compiled daily reports from 2 departments.
  • Assisted in coordinating interactions between law enforcement and ER medical teams.
  • Achieved a 81% improvement in speed.
  • Assisted in coordinating interactions between law enforcement and ER medical teams during critical incidents, ensuring proper handling of patient information.
  • Collaborated with external regulatory auditors during 2018 survey, receiving zero compliance or documentation-related deficiencies.

Summaries

  • Trained in Tableau and possesses exceptional process improvement abilities.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Adept at using digital tools for charting.
  • Knows how to manage charts, forms, and payments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at training junior clerks.
  • Contributed to better care outcomes.
  • Adept at working with advanced EMR systems.

Accomplishments

  • Coordinated with IT to implement a new digital record system, improving documentation speed by 40% while reducing errors.
  • Improved ER patient satisfaction ratings by actively implementing efficient document retrieval solutions and reducing patient information access delays.
  • Reduced chart retrieval time by 36% by implementing standardized filing practices across the ER unit.
  • Created a standardized digital record template, reducing charting time for staff by 25% per patient.
  • Developed a patient discharge checklist that reduced the number of missed vital steps during discharge by 84%.
  • Coordinated language interpreter services, reducing communication barriers during 18 critical ER incidents per month.
  • Implemented a patient intake protocol that improved daily check-in processing time by 18 minutes per patient.
  • Led the transition process to a fully digital charting system ahead of a 2022 compliance deadline, improving overall record-keeping accuracy by 15%.
  • Collaborated with team of 3 in the development of metric.
  • Led a team in transitioning 17 patient charts to new software, achieving a 100% data accuracy rate in the migration process.

Affiliations

  • Emergency Nurses Association (ENA)
  • Lions Club
  • International Association of Administrative Professionals
  • American Institute of Healthcare Compliance (AIHC)
  • Association for Health Information Outsourcing Services (AHIOS)
  • American College of Healthcare Executives (ACHE)
  • Society of Human Resource Management
  • American Medical Technologists (AMT)
  • Medical Group Management Association (MGMA)
  • Association for Computing Machinery

Certifications

  • OSHA Healthcare Certification – Meridian
  • Certified Health Unit Coordinator (CHUC) - Vantage
  • Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management
  • Certified Medical Administrative Assistant (CMAA) - Summit Group
  • Certificate in Medical Billing and Coding - Harbor & Co.
  • Certified Patient Account Specialist (CPAS) - Summit Group
  • Certified Data Entry Specialist (CDES) – Meridian
  • Health Insurance Portability and Accountability Act (HIPAA) Certification - Beacon Labs
  • Apple Certified Associate (ACA)
  • CompTIA Security+

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