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Skills

  • MS Office
  • Inventory control and optimization
  • Cargo routing optimization
  • Customer service
  • Operational improvement
  • Communications
  • Business operations
  • KPI Tracking and Accountability
  • Problem-solving under time constraints
  • Team management

Work Experiences

  • Collaborated closely with container yard managers to enhance cargo space utilization, achieving a 46% improvement in load efficiency for ServiceNow.
  • Collaborated with container yard managers.
  • Achieved a 44% reduction in handling variances.
  • Analyzed cargo handling trends and predictively addressed potential delays, achieving an Excellence Award for operational excellence in 2016.
  • Collaborated with customs officials at Austin, facilitating the clearance of high-value freight within the past year.
  • Communicated with Asana suppliers.
  • Reviewed open requests and redirected workloads to ensure that projects were completed on time.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Built and maintained strong relationships with internal logistics teams, resulting in Employee of the Year for exceptional cross-department collaboration in 2019.

Summaries

  • Achieved a 79% improvement in sorting and handling efficiency.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Adept at overseeing complex cargo operations.
  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Cargo Processing Specialist is a multi-talented Cargo Processing Specialist who is consistently rewarded for planning and operational improvements.
  • Customer-focused Cargo Processing Specialist, reducing supply chain interruptions by 43% through strong vendor relationship management and timely communication with suppliers.
  • Cargo logistics expert with a knack for process workflow optimization, leading to a 23% boost in team efficiency and high on-time delivery rates.
  • Cargo Processing Specialist with 9 years of experience, dedicated to providing personalized, courteous service.
  • Adept at maintaining detailed shipment records.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Leveraged data-driven decision-making methodologies to improve cargo scheduling precision by 19%, keeping operations running smoothly and on time.
  • Recommended and implemented process improvements that realized a 5% reduction in shipment losses due to damaged cargo.
  • Contributed to a 14% decrease in delivery discrepancies by ensuring accurate manifest and records management.
  • Monitored and tracked over 3 high-priority shipments, reducing delays by 29% and ensuring timely customs clearance.
  • Collaborated with customs officials at Boston, facilitating the clearance of high-value freight within two years, ensuring on-time delivery and compliance with regulations.
  • Accurately processed high volumes of cargo documentation, supporting a team throughput of 9 shipments daily while maintaining 15% accuracy.
  • Played a critical role in decreasing shipment processing time by 51% by overhauling outdated logistics workflows and introducing modern tracking tools.
  • Reduced carbon footprint of cargo operations by 25% through optimization of shipping schedules and fuel-efficient route planning.
  • Certified in Six Sigma, ensuring expert application of best practices in cargo handling, customs clearance, and cargo tracking systems.
  • Tracked high-value cargo using ServiceNow, reducing losses due to misplacement by 79% within the first two years.

Affiliations

  • Member of the Airforwarders Association (AfA)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Affiliate, National Association of Cargo and Freight Logistics Management
  • Lions Club
  • Freemason
  • Volunteer, Local Cargo Safety Regulations Action Committee
  • Jaycees
  • Participant in Customs Regulations Compliance Training
  • Member of the Airport Services Association (ASA)

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Import/Export Documentation Certification
  • Lean Six Sigma Green Belt Certification in Logistic Operations
  • First Aid/CPR Certified
  • ServSafe
  • Advanced Hazardous Materials Management Certification (AHMM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Logistics Technician (CLT)
  • Certified Hazardous Materials Manager (CHMM)

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